Regardless if your business model is B to B or B to C, telemarketing contact center Hermes.Net offers you a wide range of features and functionalities to improve your productivity and enhance the quality of your contacts for an optimal penetration rate.

Productivity and Quality

The outbound Hermes Eagle engine has 5 different dialing modes, it can accommodate all your specific campaigns. For each outbound campaign, you can import a call list with the information of the clients or prospects you wish to contact. The Hermes Eagle engine will manage the dialing for you automatically. The engine qualifies and filters non productive calls (absent, wrong numbers, faxes and answering machines). By eliminating these calls your TSR’s can focus on calls that improve their performance.

The TSR’s will therefore spend 80% of their time on calls, this will increase their productivity and will consequently increase your company’s revenues.
Furthermore, the Hermes Eagle predictive dialer can intelligently adapt its dialing patterns based on performance in order to get the best possible results.
You can assign up to 10 numbers for each one of your contacts in your call list. This will allow you to penetrate your list by multiplying your chances to reach your contacts.
The outbound engine predictive dialer Hermes Eagle included in the telemarketing contact center has 5 different dialing modes, it can accommodate all your specific campaigns. For each outbound campaign, you can import a call list with the information of the clients or prospects you wish to contact, and the OnXmedia server will manage the dialing for you automatically.
Your telemarketers doesn't dial manually anymore. The engine qualifies and filters non productive calls (absent, wrong numbers, faxes and answering machines). By eliminating these calls, thanks to the telemarketing contact center Hermes Net your TSR’s can focus on calls that improve their performance.

Furthermore, the telemarketing contact center natively integrates a predictive dialing engine which can intelligently adapt its dialing patterns based on performance in order to get the best possible results. The predictive telemarketing contact center is based on powerful algorithm which adapts its dialing taking into consideration response time, average communication time and the state of the TSR’s, to get the best contact rate, whatever the time slot of production.
The telemarketing contact center allows you to assign up to 10 numbers for each one of your contacts in your call list. This will allow you to penetrate your list by multiplying your chances to reach your contacts.

Personal Call Back management

When you’re prospecting for new business, calling back your contacts at the precise date and time is of the essence.
In order to efficiently manage their appointments, the telemarketing contact center Hermes Net provides to agents a calendar to plan their call backs at the exact date and time that the client or prospect has requested. When the call back is due it will automatically call the client.

The telemarketers call back personally their indecisive prospects, and on the phone number of their choice. The telemarketing contact center will save date and hour of the appointment, and call back the prospect at the right date and time and route this call to the agent who argued on the first call, for him to close himself his sale. At the time of the call back the system will display the call back information to the agents and then he will have the ability to review information and notes prior to executing the call.

When you’re prospecting for new business, calling back your contacts at the precise date and time is of the essence, for successful telemarketing campaigns, and it is an essential basic function of a good telemarketing contact center.

Rebuttals are the basis of a sale

Proper rebuttals and arguments are the fundamental basis of a successful sale, regardless of the target or product. One of asset Hermes Net is to be one of only telemarketing contact center offering ergonomic and efficient interfaces to optimize your teams results. Thanks to the scripting tool you create built in arguments and rebuttals for your telemarketers in order to efficiently present their offers and or products. The call flow and sequence of the conditional pages can be configured in the script based on multiple predefined criteria’s.

The scripter has built in objects, facilitating you the conception of your scripts from the telemarketing contact center, and that can assist your agents throughout the call, for example: ability to display and guide your agents through rebuttals and objections. By using the mouse, the agent can access all FAQ’s providing answer to all of your client’s questions, providing your agents with the proper tools to full fill sales expectations.

Furthermore, the scripts can be integrated to your data and knowledge base systems, this give the TSR’s the proper information, but also to enrich your database with new details during the call, proving you will up to date and accurate information in your data systems.

Call List management

A successful telemarketing campaign relies on the quality of the leads you provide. The built in import utility included in the Hermes Net telemarketing contact center allows you to verify the data you input prior to putting live for your TSR’s. Other call list management features include:
. Verify the physical format of the telephone number
. Removes and ignores all invalid numbers
. Removes duplicate records
. Dédoublonnage
. DNC and government legislation compliant or for clients that don’t want to be contacted.

These verification processes guarantee a quality call list to assign to your outbound campaigns.

Back office Treatment

Thanks to OpenMedia, your back office is centralized and automated. Indeed, from a simple action parametered in the script, your TSR's print mails, send fax, sms or, emails integrating datas about the client, the sold proposal, or all pertinent information. With the telemarketing contact center Hermes Net, your confirmation mails or contracts are are immediately sent, which increases the sales convertion rate, and reduce your back office costs.

Supervision et reporting

The ability to track results and manage your TSR’s in real time is the most important element to a successful telemarketing campaign. The the Hermes Net telemarketing contact center supervisor interface offers key features and functionality in order for the managers to track their teams efficiently. Each supervisor can customize their interfaces and display their desired screens and results related to their campaigns: number of calls, qualified contacts, number of sales per hour, penetration rate, etc…

The telemarketing contact center provides the supervisor an access to an interactive toolbar were he can manage his teams using the following media:
Listen
Record
Whisper

Statistics on TSR's and campaigns are a fundamental support in a telemarketing contact center to manage efficiently your teams. The telemarketing contact center's reporting module offers a wide array of reports based on key production elements: campaign call qualification details, agent reports, agent ratios, agents work time, agents break time, etc… The statistics and reporting databases are available to you in the event that you need to compile personalized custom reports.

Benefits of the Hermes telemarketing contact center

The investment in a telemarketing contact center implies to obtain most advantages from it possible. The manual call allows only 15 in 20 minutes of conversation per hour, against 50 in 55 minutes in predictive dialing. With the Hermes telemarketing contact center, you double your productivity.

These gains are coupled with the optimization of the quality of your contacts, and this, whatever the predictive dialer Avaya IP plaform . The engine qualifies and filters non productive calls (absent, wrong numbers, faxes and answering machines). By eliminating these calls your TSR’s can focus on calls. Our telemarketing contact center provides them comfort of work, et and allows them to focus on their prospects, to better argue and improve their performance and sales rates. Management modules included in the telemarketing contact center, call recording, listening ( on site or distant) allows you to control anytime the quality of your results.