End-to-End Contact Center Software Solution for a Digital World
Contact center software, traditionally housed in on-premises has made the great leap forward to the Web. Vocalcom's Contact Center Software, is leading the next-generation of cloud contact center software solutions enabling thousands of contact centers worldwide to connect with customer wherever they are. In contrast with on-premises contact center software, our contact center solution is delivered in the cloud by subscription—and it comes with 99.999% uptime guaranteed, so you are freed from headaches, and the ongoing expenses of running IT infrastructure for contact center software. Whether you're on your desktop or on the go, you have everything you need to manage your entire contact center solution.Agility. That what's makes Vocalcom so different
Contact Center Software Evolves to the Web: the Ideal Agent WorkSpace
- Greater flexibility at a fraction of the cost.
As the primary hub of customer interactions, the contact center is the strategic nerve center of your customer experience strategy. Vocalcom Contact Center Software enables end-to-end management of the customer experience by unifying customer data, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels.
- Contact center system with multiple channels.
With Vocalcom contact center solution, your agents gain a single integrated platform to deliver outstanding support across all channels, wherever customers turn for service. Empower agents to deliver better experiences across channels with Vocalcom's contact center software.
- Full Contact Center Software Solution.
Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. Our contact center software app lets agents reduce the length of calls and increase first-call resolutions, in a personalized, loyalty-enhancing way.
- Accessibility by Disabled Employees
The Vocalcom contact center software is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to the Vocalcom contact center system without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs.
Contact Center Software with a Single Customer View.
- Faster, Smarter Customer Service.
Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities.
- Ultimate Agent Workspace.
The agent web app can automatically present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With Vocalcom Cloud Contact Center Software, even new agents can resolve issues as fast as seasoned pros—As a result, reduced training costs and faster onboarding.
- Serve Your Customers Through their Preferred Channels.
Vocalcom contact center software turns any Web browser into the ultimate agent tool. The Vocalcom Contact Center Software application makes it easy and faster to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern contact center.
- Beautifully flexible Contact Center System.
Happy, empowered employees deliver better customer experiences. The Vocalcom Contact Center Software empowers agents with interaction history and context needed to maximize first contact resolution, meet mobile customer expectations, improve web site support, optimize cross-sell revenue, and improve customer loyalty.
Agent Productivity Features for Contact Center Management
- Contact Center Software. More Efficient. More Responsive.
Here’s a key Vocalcom innovation you won’t find in ordinary contact center software. Manage your contact center software with minimal IT involvement which means reduced operational costs, greater agility, and better flexibility.
- No Hardware. No Software. Designed for the Cloud.
Vocalcom contact center software platform runs in the cloud as Software as a service which means there’s no need to buy hardware or software, predictable monthly costs, no upgrades or maintenance fees. You pay only for what you use, and are up-to-date with the latest contact center applications while leaving your IT ressources free.
- Simple, Flexible Contact Center Solution.
Vocalcom contact center software has become the cloud contact center software choice for any business operations that require a high level of trust, functionality and flexibility. With our cloud contact center solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, and deploy on a global basis.
- A single Contact Center Platform Across All Your Locations.
Vocalcom Contact Center Software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers.
Greater customer engagements, better control over customer experience.
- Customized Views for Contact Center Agents.
With outdated contact center software, agent desk elements can’t be resized to optimize individual views. Your agents can easily optimize with the Vocalcom Contact Center Software. Administrators can also design agents layouts to include the most helpful supporting information for various business processes.
- Faster Case Resolution.
Accelerate your business with cutting-edge contact center technology that delivers superior performance. For a deeper and more thorough understanding of a customer’s interactions with your service organization, Vocalcom’s contact center software can display at-a-glance case histories in the agent interface.
- No Data Silos.
Vocalcom’s contact center software stores all customer information in a single database, giving agents a full customer history across sales, marketing, and support. Our contact center solution easily integrates with other enterprise applications. It has a highly customizable user interface that can be tailored matching to individual end-user roles, or channels. With centralized management and reporting, you can continuously improve the customer experiences.
- Customer Insight.
Vocalcom contact center software deliver a single view, and turn data into valuable customer insight. Instead of relying on historical data, analytical tools can predict an individual's savability, meaning you can engage proactively your customers and focus your efforts where it will have a positive impact - improving campaign ROI.
Agent Productivity Features for Contact Center Performance
- Personalized Experiences.
Mobile devices provide a constant touch point with a business. With Vocalcom contact center software, you can engage with your customer in a whole new way leveraging video to add confidence and trust to the whole experience. Overall, contact centers will be able to provide outstanding personalized customer experiences, reduce customer handle time, and increase productivity through highly empowered agents.
- Knowledge Management.
Up-to-the-minute accuracy. In these economic times cost reduction is paramount. Our contact center software solution makes it easy for agents to tap into organization-wide knowledge and expertise. Vocalcom’s knowledge base technology provides the most useful information from all parts of the enterprise, so agents can hone in on the best, most relevant answers to customer questions.
- Agent collaboration.
Customers get faster, better answers when they can speak to someone with relevant expertise. Vocalcom’s contact center software solution makes this connection happen with an array of sophisticated queuing tools. Flexible and far-reaching call center management capabilities let individual agents and groups review, escalate, and route customer inquiries to the most appropriate agent or resource.
- Activity Management.
Every organisation that operates a contact center can benefit from a visual, interactive real-time performance and operational monitoring. The Vocalcom contact center software keep your agents organized and focused on speeding resolutions. Unlike conventional contact center software, our contact center solution makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff.