Navigate The Future Of Customer Service
& Critical Capabilities for Contact Centers
Forrester Research, Inc world leading analysis independent company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Download your copy today. Includes :
- Mobile & Web Real Time Communications Solutions Are Becoming A Must-Have
- Balance Cost And Satisfaction To Deliver Differentiated Service
- Customers Demand A Consistent Service Experience Across Channels And Touchpoints
- Customers Expect Proactive Outbound Communications
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The call center space is going through an exciting and speedy transformation, quite unprecedented in its long history. Emerging technologies, changing consumer behaviors, and fierce competition present new challenges. This report summarizes the top 15 customer service trends that you must to take into account in 2013 and beyond. Use Forrester's customer service trends impact analysis framework to understand the key business trends unfolding in the next five years to make your plans bulletproof.
Forrester Research, Inc. in "Navigate The Future Of Customer Service."
Kate Leggett, with William Band and Sarah Bookstein
Feb 1, 2013.