The cloud-based contact center market is booming - Is It Time To move your contact center To The cloud ?
Forrester Research, Inc world leading analysis independent company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Download your copy today. Includes :
- Contact Centers Lag Cloud adoption Trends
- Consider your Cloud Contact Center options
- Cloud Contact Centers are Viable; adoption Will increase
- inspect What you expect From your Cloud Contact Center provider
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This report compares and contrasts the general uptake of cloud computing versus cloud-based contact center applications that manage real-time interactions. This research identifies what elements cause leaders to now consider cloud an option, lists factors critical to success, and helps application development and delivery professionals assess their options & choices.
Forrester Research, Inc. in "The cloud-based contact center infrastructure market is booming"
Art schoeller, and Kyle mcnabb
Jun 1, 2012.