The transition of data center storage to cloud storage has been increasing over the years as the presence of cloud storage has exponentially increased. Other than increasing availability, the biggest reason for this is simple logistics.
Data centers are physically large and take a good deal of upkeep to maintain. Data centers that are company owned and operated were relied upon for years because of their security and their legacy; however, this is all progressively moving to cloud storage due to its cost-efficiency, simplicity and ease of maintenance for the user.
Essentially, data centers are information storage servers that are specifically maintained by the enterprise utilizing it. Cloud servers work on data centers; however, this process entails a server vendor supplying the cloud space that is utilized by the client. The client no longer has to maintain their data center and keep up with the day-to-day expenses of their information simply existing, opening up time and money to allocate to other high priority tasks.
Companies are recognizing this. It’s apparent in the adoption of cloud storage over actual data centers. In fact, Gartner estimates that by 2016, half of the Global 1000 companies will store their customer data in the cloud, according to an aggregated infographic from Nasuni. And, it’s estimated that there is over one exabyte of data that is currently stored in the cloud, with the availability of this space growing alongside its demand.
Needless to say, contact center managers and decision makers would be wise to take advantage of these services, as it is a centralized online space to house all their customer information and company protocols. Of course, as the cloud itself develops, new security protocols are being developed to mature with the market. At the end of the day, there are three metrics to look at when considering cloud storage options: performance, availability and errors.
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