In the first two parts of this series, we brought to light six features that enable Vocalcom to stay ahead of the competition. Continuing with this momentum, let’s take a look at three final call center applications we bring to the table that encompass the call center of the future.
- PCI-DSS compliances
Payment Card Industry Data Security Standard (PCI-DSS) compliance is integral to supporting the success of your call center business. Any organization that accepts credit cards as payment must regard this standard in one form or another. Without compliance, a business could face the reality of shutting down. All of Vocalcom’s call center solutions are PCI-DSS compliant, meaning you’ll never have to worry about this vital aspect of your call center operations.
- Mobile console
Mobility is key right now for those working within the call center. With Vocalcom’s mobile console, you can optimize call center performance and overall operations with unprecedented flexibility and dynamic control – all you need is the touch of a finger to do so.
- Automatic callback
“There are currently seven customers ahead of you.” If your customer calls your business at a busy time like this, they could be stuck on hold for nearly an hour, if not more. This translates to unsatisfied customers and loss of sales. Conversely, with an automatic callback feature, your customer can notify your business when he or she will be available to accept your returned call.
To check out all of the call center applications that make up our award-winning digital cloud contact center suite, click here.
- Previous article : Part 1 - Top 2013 Disaster Recovery Predictions
- Next article : Part 1 - Three Questions You Need to Ask Before Investing in Cloud Call Center Software