The phone has not stopped ringing and you are getting frustrated. As your customers increasingly share in this frustration, there is not much that you can do other than take one phone call at a time. By the end of the day, you are left feeling as if not much was accomplished.
Call center representatives should never have to feel this way. Sometimes all your call center really needs is a helping hand. By outsourcing your contact center operations and management, the idea of handling outbound and inbound calls will no longer sound like fingernails dragging down a chalkboard.
If your company’s representatives spend more than two hours a day on the phone, it may be worth considering a hosted call center. As a call center manager, you understand that every phone call received or made is one to be valued. By implementing something as simple as routine phone calls into automated inbound and outbound calls, your representatives can interact with more customers per day. It’s as simple as that.
Aside from servicing more customers, some of the features that come with integrating a hosted call center include:
- Scheduling the right number of agents to meet predicted call volumes.
- Handling self service requests.
- Delivering integrated customer relationship management (CRM), performance managements and date and speech analytics.
Moving to a hosted offering can also provide you with huge savings. Not only is there no real capital expenditure, but there is no need for a large IT team to maintain in-house recourses. This could potentially save your company huge operational and support cost savings; however, you’ll never know until you begin your very own hosted adventure.
If you want to increase your call center’s productivity, time management savings and more, a hosting partner may be just the solution you’re looking for.
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