• 5 Tips for Optimal Customer Survey Practices

    Knowing how customers feel about your brand is essential to your long-term success. While your social media pages and website comments may provide plenty of insights, well-designed customer surveys remain a time-tested method for understanding customer sentiments. Asking strategic questions at the right times can give your brand a global view of where improvements may be made. Here are...

    Read more
    Read more
  • 5 Ways to Find Customer Pain Points

    Knowing your customers’ pain points is the first step toward giving them the products and services they want. Pain points are generally considered obstacles that prevent customers from finding the solutions they need. For example, customers may have difficulty making quick and secure payments on brand websites, or perhaps they cannot speak to agents when they want to. When...

    Read more
    Read more
  • 6 Benefits of a Strong Customer Service Culture

    Great customer service begins with a customer-centric mindset. Brands that deliver exceptional service know that their customers are looking for great experiences that lead to long-term relationships. These brands invest time in developing a strong culture that supports this idea, making service an integral part of their overall brand strategy. Here are six benefits of a strong customer service...

    Read more
    Read more
  • 5 Key Benefits of Customer Journey Mapping

    Taking the perspective of the customer is essential to understanding his experience with a brand. For this reason, many companies are using customer journey mapping to study the user experience and learn where improvements can be made. Through an analysis of quantitative data and anecdotes from both customers and employees, brands may develop comprehensive maps that reflect the customer’s...

    Read more
    Read more
  • 5 Ways to Improve Communication in the Call Center

    Good communication in the call center is an essential part of customer service success. When employees have a deep understanding of their company’s values and current practices, they are better able to perform their roles with confidence and skill. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater...

    Read more
    Read more
  • 5 Ways to Empower the Modern Customer

    While many brands focus on delivering customer satisfaction, the concept of customer empowerment is sometimes overlooked. In the past, meeting customer expectations and delivering good service was sufficient enough. The modern consumer, however, has many more options to consider–from greater competition among brands to new technologies and channels at their disposal, there are more decisions to make. To empower...

    Read more
    Read more
  • 7 Mistakes to Avoid With Call Scripts

    With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers. However, as service cases vary in nature and customers continue to seek a human touch, agents must...

    Read more
    Read more