What Kind of Call Center Software Are You Looking For?

What Kind of Call Center Software Are You Looking For?

Is your call center looking to take advantage of existing infrastructure? Would you like it to operate on a user-friendly platform? Are you interested in taking complete control as an agent? If you’ve answered “yes” to at least one of these questions, then it may be the right time to put the pedal to the metal and do a deep dive into the kind of call center software currently on the market.

We understand that finding the right software for your call or contact center certainly isn’t an easy task. That’s because finding the right software depends on exactly what you’re looking for. For example, you may be considering scalability. Or, maybe you’re looking for a Web-based IP solution with an SQL database. It’s okay to admit that you may need some assistance. That’s exactly why we’re here to help.

Vocalcom takes pride in guiding its clients with essentially any call center need – be it the most complex or simple – by introducing an array of solutions. In fact, we offer the most disruptive, transformative cloud call center software on the market, powered by Hermes.Net.

Vocalcom’s software services provide multi-site architecture with at-home agents, IP-PBX integration and more. With Hermes.Net, you’ll immediately see stellar benefits that guarantee success, including:

·         The basics: Computer Telephony Integration (CTI), Interactive Voice Response (IVR) and Automatic Call Distributor (ACD)

·         Powerful predictive dialer

·         Scripting

·         Non real-time communication services: E-mail, fax, SMS

·         Real-time communication services: Chat, social media, mobile

·         CRM Integration

·         Recording

·         Supervision

·         Skill-based inbound and outbound routing

Our software is strategically designed to take your organization to heights that were previously thought unattainable. To learn more about our cloud call center software and why it’s considered today’s top choice, click here.

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