• Virtual Call Center Industry Projected to More Than Quadruple – Are You Ready?

    When you think of a call center, what’s the first thing that comes to mind? You may imagine hundreds of employees in tightly packed cubicles with headsets strapped on – an idea supporting a detrimental stereotype of the call center as being impersonal and disengaging. But what happens when the call center is taken into the virtual realm? The...

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  • What is a Predictive Dialer?

    When it comes to the call center, the predictive dialer has proven that it’s worth its weight in gold…but what exactly is it and how does it work? The Importance of Predictive Dialers Picture for a moment a maze. Upon entering, you find yourself lost thanks to its abundance of paths and obstacles precluding you from reaching your final...

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  • Part 1 – What the FCC Hearing Means for Wholesale Carriers

    The playing field just got a whole lot more level for Internet Telephony Service Providers (ITSP) trying to acquire telephone numbers, thanks to a recent FCC ruling that attempted to address the need for speed innovation and competition in communications services. A few weeks ago, the Federal Communications Commission proposed to make it simpler and more seamless for innovative...

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