• 5 Ways Predictive Dialers Drive Sales and Customer Satisfaction

    In our omnichannel age, it’s easier than ever to reach customers on a massive scale. While offering service on multiple channels is a clear path to stronger customer engagement, brands still have to meet the challenge of marketing to the right customers in the right places, and at the right times. On the voice channel, it’s especially critical to...

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  • 10 Steps to Creating the Perfect Live Chat Customer Experience

    As described in our previous blog post, live chat is an essential channel for driving sales and customer satisfaction. From providing service on the go to helping customers make purchase decisions, live chat offers tremendous potential for delivering great customer experiences. Here are ten steps to creating the perfect live chat customer experience. Provide live chat on the most...

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  • 7 Tips for Customer Satisfaction with Live Chat

    With the many channels available for customer service these days, those with the quickest responsiveness seem to win the most. An eDigital Customer Service benchmark study found that live chat has the highest satisfaction level of all customer service channels, while a Forrester report found that 44% of customers claimed that having a live person assist them in the...

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  • 5 Ways Millennials are Changing Customer Engagement

    If one generation in particular is changing the definition of customer engagement, it’s the millennials. This young consumer population, generally considered anyone born after 1980, is intimately connected with our modern digital world. Having been born after the onset of the Internet and during the rise of mobile devices and social media, millennials are arguably the most technically savvy...

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  • 5 Essential Rules for Driving Mobile Customer Engagement

    These days, mobile devices are used for everything from email to games to making significant purchases. Consumers are increasingly turning to mobile as the answer to all their needs, including web surfing. According to Trinity Digital Marketing, more than 1.2 billion people access the internet from their mobile devices. A Nielsen study further highlights that mobile web adoption is...

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  • 8 Ways To Turn Customers Into Brand Advocates

    Every brand wants to make its customers happy, and most will be satisfied knowing their customers have great things to say about them. However, the efforts should never stop there. While positive customer feedback is essential to brand success, taking proactive measures toward turning these satisfied customers into brand advocates is key to long-term loyalty and attracting new customers...

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