There are plenty of business advantages surrounding the use of predictive dialer technology – an automated telephone dialing solution that simplifies and accelerates the process of making outbound calls. The technology is widely implemented in call centers that experience high volumes of calling or telemarketing or outbound sales firms.
The predictive dialer has truly evolved from the old days of autodialers (the predictive dialer’s predecessor). Now, there are a variety of unprecedented benefits and advantages that empower businesses to make the most calls, spark a connection with the most customers, and ultimately, get them to open up their wallets. Let’s take a look at some of these business advantages today, from the basics to the perhaps unknown.
Improved Agent Productivity: By immediately detecting when a live contact has been reached, agents can rest assured that they aren’t wasting a second of your company’s valuable time.
Heightened Interaction: With the ability to make three-way conference calls or transfer calls to a better suited agent, interaction effectiveness is inevitably increased.
Augmented Call Volumes: This one is pretty obvious, but nonetheless true. Equipped with a database of numbers and the ability to dial multiple numbers for each contact, you will reach more prospects without having to wait as long to do so.
Improved Campaign Tracking Accuracy: For those promoting polling or market research or looking to track a political campaign, representatives can mark the outcome of each interaction to accurately and efficiently keep track of which calls led to a sale, which were uninterested and which hung up.
To discover other interesting benefits of this offering, click here for a related infographic.
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