Contact center managers and leaders should always be concerned with one thing: return on investment (ROI). Simply put, ROI is a measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of investments. Every contact center manager wants to ensure high ROI upon investing in new call center technology. Let’s take a look at one such option for boosting ROI and getting it to stay there: going all-in-one with a Salesforce supported contact center.
Not only is Vocalcom one of the world’s largest cloud contact center providers, but we bring voice communications and powerful cross-channel service capabilities directly into Salesforce.com for unfathomably fast response times. Our technology is designed from the ground up to do a number of things for its users. For instance, the technology helps maximize business agility, deliver a stellar customer experience and integrate every communication channel all in one.
Other awesome benefits of Vocalcom’s Salesforce supported all-in-one cloud contact center solution include:
Rapid Deployment: Users can set their solution up in 30 minutes or less to start automatically capturing, routing, managing, integrating, orchestrating and reporting on inbound and outbound customer interactions through one easy-to-use console.
Unprecedented Flexibility: Our cloud solution enables users to be nimble, making changes instantly online without the need for IT.
Augmented Profit: Happier customers mean more profit in your company’s pocket. Our technology boasts advanced call center capabilities, such as proactive virtual queuing, which connects callers to the right person via the right medium at the right time.
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