Native Contact Center Solution in Salesforce

Improve customer interactions by bringing together all your communication channels in Salesforce. Get it all together. In one place. In the Salesforce Cloud.

Better personalization. Faster resolution. Better engagement. More satisfaction.

Imagine being able to provide your customers with a truly personalized experience, regardless of the channel they choose. With a deep and seamless Salesforce integration, you don’t have to step outside of a Salesforce screen to handle communications of any sort. The single, integrated desktop means a clearer, easier way of working. Vocalcom Salesforce Edition for service gives you the power to achieve that using the first global, true-cloud contact center solution built seamlessly into the Service Cloud. Now, you can benefit from a native solution to Salesforce.com that delivers a personalized service to every enquiry, providing more satisfaction, better engagement and a faster resolution for your customers. Try it FREE ›

Vocalcom exists within Salesforce.com

  • Embedded softphone with call controls
  • Post-call automation
  • Disposition codes
  • Whisper Mode
  • Click-to-queue
  • Live-call monitoring
  • Call Monitoring
  • Auto call recording
  • Web to Lead
  • Personalized Greetings
  • Advanced cloud IVR
  • Skills Based Routing
  • Historical Reporting
  • Real Time Reporting
  • Click-to-dial
  • Dial from workgroup
  • Universal multimedia queue
  • Presence management
  • Configurable screen pop for all media types
  • Activity creation and auto association
  • Wrap-up and account codes
  • Enhanced integrated reporting
  • Productized solution built on Microsoft’s .NET framework
  • Automatic synchronization of Interaction data and Salesforce activities
  • Certified by Salesforce and published on AppExchange
  • ACD Routing of Salesforce Email-to-Case queue objects
  • Vocalcom Predictive Dialer® plug-in

My team doesn't have Salesforce licenses

Multiple Salesforce tools included.

  • Salesforce1 and Chatter
  • Contact and Account management
  • Activity management (tasks and appointment scheduling)
  • Content Management : versioning and uploading of documents
  • Knowledge base (optional : 40€/user/month)
  • Reports and Dashboards
  • Customization of his environment and database.
  • Mobile application
  • Collaboration (chatter) + push notifications on mobile : as many as Vocalcom user licenses.
  • Notification API available on mobile
  • SSO / Active Module directory : IDP/SDP
  • External access for users outside of solution
  • Language zone / Multi time zones
  • Integration with Outlook / gmail
  • Desktop application
  • Security (block access based on working hours and IP address)
  • Password management (renewal every 3 months, 12 characters, etc…)
  • Web service email (inbound : 200 000/day - outbound : 500/day)
  • API Integration for 3rd parties
  • Qualification (Team management communication : customized message)
  • Sandbox
  • Appexchange (Extension of their application with external applications or redirected to )
  • Access to the Object « Contract » : contracts management (Contract, Order, Product et Price Book)
  • VisualWorkflow (Scripting for instance)
  • Validation process (native)
  • Data management (Profile & Role)
  • Community management
  • Release about 3 times per year

My team uses Salesforce

CRM software features, customer Service Tools & Benefits from Salesforce.

  • Inside Sales Console
  • Contact Management
  • Opportunity Management
  • Lead Management
  • Sales Wave Analytics
  • Mobile
  • Sales Forecasting
  • Sales Collaboration
  • Email Integration
  • Salesforce® Engage
  • Workflow and Approvals
  • Territory Management
  • Sales Data
  • Files Sync and Share
  • Sales Performance Management
  • Partner Management
  • Marketing Automation
  • Grow sales faster with Sales Cloud

Vocalcom doesn't sell Salesforce licenses. It’s mandatory to contact Salesforce.