Native Contact Center Solution to Salesforce

Vocalcom brings together all your communication channels (voice & digital) within Salesforce to deliver personalized omnichannel customer experience

Better personalization. Faster resolution. Better engagement. More satisfaction.

Imagine being able to provide your customers with a truly personalized experience, regardless of the channel they choose. With a deep and seamless Salesforce integration, you don’t have to step outside of a Salesforce screen to handle communications of any sort. The single, integrated desktop means a clearer, easier way of working. Vocalcom Salesforce Edition for service gives you the power to achieve that using the first global, true-cloud contact center solution built seamlessly into the Service Cloud. Now, you can benefit from a native solution to Salesforce.com that delivers a personalized service to every enquiry, providing more satisfaction, better engagement and a faster resolution for your customers. Try it FREE ›

Vocalcom exists within Salesforce.com

  • Embedded softphone with call controls
  • Post-call automation
  • Disposition codes
  • Whisper Mode
  • Click-to-queue
  • Live-call monitoring
  • Call Monitoring
  • Auto call recording
  • Web to Lead
  • Personalized Greetings
  • Advanced cloud IVR
  • Skills Based Routing
  • Historical Reporting
  • Real Time Reporting
  • Click-to-dial
  • Dial from workgroup
  • Universal multimedia queue
  • Presence management
  • Configurable screen pop for all media types
  • Activity creation and auto association
  • Wrap-up and account codes
  • Enhanced integrated reporting
  • Productized solution built on Microsoft’s .NET framework
  • Automatic synchronization of Interaction data and Salesforce activities
  • Certified by Salesforce and published on AppExchange
  • ACD Routing of Salesforce Email-to-Case queue objects
  • Vocalcom Predictive Dialer® plug-in

My team doesn't have Salesforce licenses

Multiple Salesforce tools included.

  • Salesforce1 and Chatter
  • Contact and Account management
  • Activity management (tasks and appointment scheduling)
  • Content Management : versioning and uploading of documents
  • Knowledge base (optional : 40€/user/month)
  • Reports and Dashboards
  • Customization of his environment and database.
  • Mobile application
  • Collaboration (chatter) + push notifications on mobile : as many as Vocalcom user licenses.
  • Notification API available on mobile
  • SSO / Active Module directory : IDP/SDP
  • External access for users outside of solution
  • Language zone / Multi time zones
  • Integration with Outlook / gmail
  • Desktop application
  • Security (block access based on working hours and IP address)
  • Password management (renewal every 3 months, 12 characters, etc…)
  • Web service email (inbound : 200 000/day - outbound : 500/day)
  • API Integration for 3rd parties
  • Qualification (Team management communication : customized message)
  • Sandbox
  • Appexchange (Extension of their application with external applications or redirected to )
  • Access to the Object « Contract » : contracts management (Contract, Order, Product et Price Book)
  • VisualWorkflow (Scripting for instance)
  • Validation process (native)
  • Data management (Profile & Role)
  • Community management
  • Release about 3 times per year

My team uses Salesforce

CRM software features, customer Service Tools & Benefits from Salesforce.

  • Inside Sales Console
  • Contact Management
  • Opportunity Management
  • Lead Management
  • Sales Wave Analytics
  • Mobile
  • Sales Forecasting
  • Sales Collaboration
  • Email Integration
  • Salesforce® Engage
  • Workflow and Approvals
  • Territory Management
  • Sales Data
  • Files Sync and Share
  • Sales Performance Management
  • Partner Management
  • Marketing Automation
  • Grow sales faster with Sales Cloud

Vocalcom doesn't sell Salesforce licenses. It’s mandatory to contact Salesforce.