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Software for Avaya-Based Call Centers

Award-Winning Call Center Software and predictive dialer for Avaya. Manage calls, email, chat & social media interactions through a single user interface

  • Call Center Software for Avaya

    Certified Dialer and CTI Solutions for Your Avaya Contact Center

    Deliver the Maximum Number of Live Calls to Your Agents

    Vocalcom is an Avaya DevConnect Technology Partner, enabling us to provide compliance tested predictive dialer, CTI, and call-back solutions that reliably interoperate with Avaya-based contact centers. Leverage superior call detection and the most advanced dialing algorithms available to optimize your outbound communication campaigns. Predictive Dialing helps ensure you pass only live customer calls to your agents — you can make real impact in eliminating agent downtime and improving agent efficiency. We combine a friendly interface and advanced capabilities to help you achieve your customer satisfaction goals faster, lower your cost per contact, and get a quicker payback on your investment. Read Vocalcom call center software reviews

    You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support helpdesk or a sophisticated multi-channel call center, vocalcom's call center software is designed from the ground up to make your agents more productive. The Vocalcom's agent console is an intuitive interface that will let your agents respond to all support channels - from the Phone to Facebook - from one place. With integrated knowledge they’ll always be giving customers the right answer. Your agents will have what they need to be more helpful, more efficient and more motivated. We're Feature Rich. We have an amazing set of tools that gives you control of every aspect of your customers interactions. Our Call Center Software is powerful, easy to use & cost-effective. Reach and delight your customer Anywhere, Anytime

  • Call Center Software for Avaya

    Optimize Your Agents’ Time. Increase Your Operational Productivity with Blending

    Call Center Software for Avaya Champions

    Powerful Partners at Work for You - Vocalcom, Avaya, and Westcon: The Perfect Team! Enable inbound agents to conduct outbound communications during lulls, and let outbound agents take inbound calls during peak periods. Highly relialable, scalable on the go as your business growth, and unmatched ease of use, Vocalcom's call center software include a complete set of tools to let you manage Digital Customer Service and quickly increase customer satisfaction and contact center performance.

    The Vocalcom call center software - Proven Capabilities, Proven Results Its the most flexible and comprehensive industry's solution on Avaya. Multiple channels, one seamless experience - Whether it's a phone call, email, chat session, SMS, Facebook post or Tweet, all interactions are managed through a single modern user interface. Cut your costs reducing average handle time and increasing first call resolution. A phenomenal improvement of your customer engagement at you fingertips. call center software solutions for the Hyper-Connected World. Bypass outdated and inflexible software and delight your customers every day on any-device. Connect with customers has never been more convenient, more affordable or more user friendly. Learn How Vocalcom call center software can add value to every Avaya platform

  • Call Center Software for Avaya

    Vocalcom allows contact centers to replace hold time with a call-back

    Lower Abandon Rates. Decrease Average Handle Times (AHT). Improve Service Levels

    Customers don't have to wait on hold any longer. Give callers the option to receive a call-back when hold times are too long. Let them "press 1 to get a call-back from the next available agent". The Vocalcom call center software for Avaya transform your customer experience and build great customer connections. Optional web and mobile interfaces available for Visual IVR and Click-to-Call-Back functionality. Interested in learning more about how Vocalcom’s solutions can replace hold-time with a call-back in your Avaya-based contact center? Learn More

    "Your estimated wait time is between 3 and 5 minutes. Rather than stay on hold, if you'd like us to keep your place in the queue and call you back in about 5 minutes, press 1." Unlike pre-recorded apologies, our in-call virtual queuing shows customers that you value their time and are dedicated to true service. Callers are thrilled every time they use it. Businesses see huge gains in operational efficiency and customer satisfaction. Virtual Hold's usefulness doesn't end with eliminating hold time for inbound callers. Toll free numbers, waiting on hold, and confusing voice menus can't satisfy the need. As businesses move to meet consumers on the web, in social networks, and through mobile apps, Vocalcom call center software is helping businesses and consumers come together powering virtual queuing, anywhere.

4.8/5 on 59 verified customer reviews