5
Global rating
(5/5)
Ease-of-use
5 /5
Functionality
5 /5
Performance
5 /5
Customer Support
5 /5
Call center software

Vocalcom call center software allows us to develop bespoke solutions for our clients.

Over the years we’ve worked in close partnership with Vocalcom. We’ve contributed to their product development and they’ve given me innovative technologies that allow me to deliver exceptional services for our clients. Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us. I have had companies visit our contact centre, see what we can do and say “Wow! I wish I had technology like this in my contact centre!” When companies outsource to DBF they’re getting immediate access to state of the art technology with no upfront capital investment combined, of course, with all of DBF’s experience in managing and transforming customer operations. By doing so they rapidly increase their ability to deliver an exceptional customer service experience that will set them apart in the marketplace.

Call center software
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