5
Global rating
(5/5)
Ease-of-use
5 /5
Functionality
5 /5
Performance
5 /5
Customer Support
5 /5
Contact center software

Awarded The Best Customer Services in Telecoms & Media achieving a fantastic score of 95.6 percent

We are extremely proud that we have been recognised for the fourth year in succession and have been awarded The Best Customer Services in Telecoms & Media achieving a fantastic score of 95.6 percent. What has made these awards even more significant this year is that we achieved these results while structural and system changes were being implemented and most companies choose to withdraw from the programme while implementing change. ITV Viewer Services has elected to partner with Vocalcom to provide us with true unified communications - a cloud based contact centre solution and a platform for us to launch further technologies, to extend communication channels for our viewers. Our decision to remain in the programme while implementing change was driven by the fact that our viewers will continue to contact us and any changes we implement should appear seamless to our viewers. We are all challenged by gremlins that affect service delivery, however resilient business continuity processes will ensure minimal operational impact. Vocalcom UK managing director Michael Pavlou said: “We are very proud to have ITV as a customer and are committed to a long working partnership.”
Contact center software
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