4.8
Global rating
(4.8/5)
Ease-of-use
4 /5
Functionality
5 /5
Performance
5 /5
Customer Support
5 /5
Contact center software

They made it so easy to transition from Five9 to Vocalcom.

Right off the rip we could tell they were different. They made it so easy to transition from Five9 to Vocalcom cloud contact center. Their training was well paced. Throughtout the startup process they helped us out with very fast response to our questions. The entire Vocalcom contact center software works far more intuitively than anything we have used before. We needed an integration with our CRM, AddressTwo. Another problem we had in the past was with sound quality - packet loss, jitter and dropped calls. We've not experience this with Vocalcom cloud contact center software. Good connections and sound quality. Did I say that customer service is amazing? Well, it is. I can't recommend Vocalcom enough. Really happy we made the switch!
Contact center software
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