4.5
Global rating
(4.5/5)
Ease-of-use
5 /5
Functionality
5 /5
Performance
4 /5
Customer Support
4 /5
Contact center software

Homeshoring Model and Vocalcom Solution Boosts Call Center Bottom Line

Vocalcom contact center software solution has revolutionised our customer service efficiency and helped us create a great place to work. We now have complete visibility of our business metrics and have seen measurable improvements in the service we provide. We’ve reduced average handling time, achieved call abandonment rates of 1 per cent, improved the management of our department and increased ROI on our previous model. We are capitalizing on the efficiencies of Vocalcom contact center technology to use workers who can make their customer service and support calls from the comfort of their own homes.
Contact center software
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