4.3
Global rating
(4.3/5)
Ease-of-use
5 /5
Functionality
4 /5
Performance
5 /5
Customer Support
3 /5
Cloud contact center

Vocalcom has outperformed every other hosted solution we have tried.

We spent about 6 months. comparing the different cloud contact center offerings and in the end we decided to go with Vocalcom cloud contact center for a variety of reasons but mainly because of their reputation in the industry, the flexibility, the resiliency of their cloud platform and moreover because the agent console enables our agents to move seamlessly between voice calls, emails, live chat, social media, and mobile care. Vocalcom cloud contact center has been transformative to our business, enabling us to offer easier, faster, and more efficient customer service while allowing staff to work remotely; whether at home or even in a different country.
Cloud contact center
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