4.8
Global rating
(4.8/5)
Ease-of-use
5 /5
Functionality
5 /5
Performance
5 /5
Customer Support
4 /5
Call center software

Amazingly simple yet really powerful call center software.

Vocalcom call center software is everything you need in a call center. The Vocalcom CTI has been fantastic! It is ensuring everything is done in an efficient manner and streamlining processes within other business applications. Implementation has been smooth and the integration with salesforce is simple. We are already seeing an increase in both activities and efficiencies. The call recording capabilities are particularly useful for compliance and training. Our agents have been able to process a significantly larger number of emails, chat, and social interactions with Vocalcom call center software, compared to the systems we have had in the past, without compromising the accuracy of answers. Consumers appreciate the high quality and rapid response time Arvato offers. Vocalcom call center software has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.
Call center software
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