4.5
Global rating
(4.5/5)
Ease-of-use
4 /5
Functionality
5 /5
Performance
5 /5
Customer Support
4 /5
Call center software

We're far more agile now. It is different, unique and efficient.

Vocalcom call center software architecture provides an ideal answer with a platform that allows us to tailor our service cost-effectively and manage social, mobile, chat, and email, in addition to traditional inbound, outbound and blended voice capabilities. Email routing to specialized super-agents has added one more sales avenue for us. Using the open interfaces and simple yet powerful call center software scripting we've also created a powerful outbound survey application, and integrated it with the Vocalcom call Center IVR engine quickly and easily. The outbound survey application has allowed us to assess our customer satisfaction levels and assess agent training needs. We chose Vocalcom as they ticked every one of our requirement boxes.
Call center software
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