5
74 reviews
(4.7 / 5)

Our greatest success belongs to our customers

Reviews and Customer Ratings

  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Native Call center software for Salesforce

    What we love about the Vocalcom solution is the simplicity of having everything inside of Salesforce.

    In my 25 years in IT & contact centres I have deployed and managed most of the major vendors’ solutions so I understand how complex and costly managing these systems can be. What we love about the Vocalcom solution is the simplicity of having everything inside of Salesforce and being able to manage everything from within the platform. By writing workflows inside of Salesforce, Choosewell will no longer have to manage complex integrations or write APIs that pass data backwards and forwards. At the same time, all of the data we have in Salesforce can be made available to make better routing decisions and provide for a much improved customer experience. The omni- channel routing providing by Vocalcom will also allow us to ‘push’ all channels to any agent that has that skill set which will make them more productive and enable us to meet our service levels for every type of contact. By having every piece of data about every interaction inside of Salesforce our analytics become much less complex and more powerful and we will finally have the single source of truth we have been looking for.

    Native Call center software for Salesforce
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Contact center solution

    Terrific sales acceleration platform backed by a great team.

    We are very impressed with Vocalcom's system. The results are there. Higher contact, call volumes, and contact ratios. Reps work much faster than they ever could. We're able to turbocharge our sales efforts. It has more than doubled our productivity and given us better visibility into inside sales efforts. Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages with one click. Great support from all the people involved at Vocalcom, they have been helpful, accommodating, understanding and very supportive in the transition.

    Contact center solution
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Cloud contact center

    Simply, effortless technology

    Dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

    Pros: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

    Cons: Looking forward to deploying the new webRTC feature in the next couple of months!

    Cloud contact center
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Predictive dialer

    Nothing less than PHENOMENAL 100% of the time

    We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

    Predictive dialer
  • 4.8
    Global rating
    (4.8/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    4 /5
    Contact center software

    Our experience with Vocalcom for the past four years has been absolutely fantastic

    Vocalcom is not just a multichannel contact center system, its a user friendly platform where we can develop our own CRM front end interfaces to stakeholders and business partners. This helped us not to rely on third party companies to develop solutions for us, which consequently enhanced our relation with our partners.

    In addition, our experience with Vocalcom for the past four years has been absolutely fantastic, and of course that is due to the continuous support from Ali and Ahmad which have been there for us whenever we had any request or face any problem.

    Contact center software
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Cloud contact center

    Our latest succes story together with Vocalom is winning a national award for best use of Cloud Technology in the Benelux

    We selected Vocalcom as we wanted the very best cloud technology in order to offer an outstanding service each and every time. Since deployment, we’ve achieved that, and much more. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. Our latest succes story together with Vocalom is winning a national award for best use of Cloud Technology in the Benelux. Contact Center Live’s customers has benefited from multiple Vocalcom features, including flexible working which enables agents to work remotely as needed, integrated call recording, dynamic routing, multichannel callback, limitless scalability, reporting and dashboards.
    Cloud contact center
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Call center software

    Vocalcom call center software allows us to develop bespoke solutions for our clients.

    Over the years we’ve worked in close partnership with Vocalcom. We’ve contributed to their product development and they’ve given me innovative technologies that allow me to deliver exceptional services for our clients. Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us. I have had companies visit our contact centre, see what we can do and say “Wow! I wish I had technology like this in my contact centre!” When companies outsource to DBF they’re getting immediate access to state of the art technology with no upfront capital investment combined, of course, with all of DBF’s experience in managing and transforming customer operations. By doing so they rapidly increase their ability to deliver an exceptional customer service experience that will set them apart in the marketplace.

    Call center software
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Native Call center software for Salesforce

    With Vocalcom Salesforce Edition, we've been able to increase agent productivity by 132%.

    Great product, makes agent experience quick and simple - It's all in one place! Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. Due to the obvious financial benefits, flexibility, and the fact that regular upgrades and ongoing innovation are available without any additional burden on internal IT resources, we are better able to focus on reducing customer effort, which is what boosts acquisition and loyalty. Vocalcom have allowed us to automate a large part of our sales process, including predictive outbound dialing, lead prioritisation, and “smart” dialing that followed the Salesforce workflow rules. We've seen immediate ROI.

    Native Call center software for Salesforce
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Contact center software

    Awarded The Best Customer Services in Telecoms & Media achieving a fantastic score of 95.6 percent

    We are extremely proud that we have been recognised for the fourth year in succession and have been awarded The Best Customer Services in Telecoms & Media achieving a fantastic score of 95.6 percent. What has made these awards even more significant this year is that we achieved these results while structural and system changes were being implemented and most companies choose to withdraw from the programme while implementing change. ITV Viewer Services has elected to partner with Vocalcom to provide us with true unified communications - a cloud based contact centre solution and a platform for us to launch further technologies, to extend communication channels for our viewers. Our decision to remain in the programme while implementing change was driven by the fact that our viewers will continue to contact us and any changes we implement should appear seamless to our viewers. We are all challenged by gremlins that affect service delivery, however resilient business continuity processes will ensure minimal operational impact. Vocalcom UK managing director Michael Pavlou said: “We are very proud to have ITV as a customer and are committed to a long working partnership.”
    Contact center software
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Contact center software

    Double-digit improvement in customer satisfaction within weeks of commissioning the new solution.

    We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts per year in 12 languages over phone, chat, email, fax, mail, Twitter & Facebook. PIXmania has replaced a patchwork of 10 tools with an integrated solution combining Vocalcom Multi-channel Contact Center Management and Zendesk Customer Service Software. We are very pleased with the initial customer feedback on our new customer service. It exemplifies how we are becoming a lean enterprise.
    Contact center software