Resources Library

  • Top 15 Customer Service Trends for 2014

    A Forrester Report by Principal Analyst Kate Leggett. Learn the top 15 customer service trends that you must to take into account to deliver customer service excellence in 2014 and beyond. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • Vocalcom Omni-channel Customer Engagement Center

    Video Demos -  Vocalcom Omni-channel Customer Engagement Center
    Drive customer experience and agent effectiveness to new levels with the best-in-Class Contact Center Software Solution — Amazing for your customers, Powerful for your team. Vocalcom Vocalcom Omni-channel Customer Engagement Center is an end-to-end mobile marketing & communication platform that integrates all communication channels on mobile, to reach the...
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  • Next-Generation of Contact Center Software Solutions

    Video Demos -  Next-Generation of Contact Center Software Solutions
    Vocalcom is the leading provider of cloud contact center software, bringing the full power of the cloud to thousands of customers worldwide and facilitating more than 5 billion customer interactions annually. Since 2000, Vocalcom has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud....
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  • The Ultimate Experience for Mobile Customer Engagement

    Video Demos -  The Ultimate Experience for Mobile Customer Engagement
    Social media and mobility are radically changing how we live and communicate - Your prospects, customers, and competitors are online 24/7 through text messaging, social media, e-mail, apps, and news feeds, mobile devices provide a constant touch point with your business. The mobile customer experience you deliver has never been more strategic to your business....
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  • IVR - Interactive Voice Response Solutions

    Video Demos -  IVR - Interactive Voice Response Solutions
    Vocalcom ‘s All-in-One Solution for Contact Centers and IVR are the same platform, and they play very nicely together. A full-service IVR solution that enables you to create an optimal end-to-end customer experience that minimizes dropped calls and maximizes revenue. - Enhances your customer experience whilst simultaneously driving cost out of the contact...
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  • Real-Time Multi-Channel Contact Center Monitoring

    Video Demos -  Real-Time Multi-Channel Contact Center Monitoring
    Vocalcom contact center solution provides the tools you need to effectively track, monitor, and report on call center management data. All-in-one solutions for call centers contain powerful historical tools for effectively collecting and managing a wide range of relevant call center management data. Every interaction entering a contact center leaves a trail of data...
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  • Social Customer Service - Innovating Customer Experience Through Twitter

    Video Demos -  Social Customer Service - Innovating Customer Experience Through Twitter
    Social Customer Service : How is your company harnessing the power of social media to reach your Customers and Prospects and lower customer service costs? Take advantage of the new all-in-one Solution for Contact Centers from Vocalcom to Monitor, Engage and Support your customers in the Social Media arena. Vocalcom’s Social Customer Service solution automates...
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