• Vocalcom's Partners
    Vocalcom Partners

    Empower users, reduce IT workload, increase profits and build customer loyalty easier, and faster than ever before

Vocalcom's partners

MarketPlace, resellers, and technology alliance partners...

To enable Vocalcom to extend its technology footprint to stay ahead of emerging market demands, Vocalcom partners with technology providers who offer solutions complementary to its own. The Apps Marketplace enables these partners to highlight their solutions and joint value with Vocalcom.

Our Vocalcom experts, along with a global ecosystem of partners we love and trust, will help guide and enhance your Vocalcom experience. Whether managing your complex implementation from start to finish, tailoring your Vocalcom design for a seamless customer experience, or migrating your data and systems in a way that works for you, our array of services can help take your contact center performance to a new level. Contact us for help.

France
Orange Business Services
Orange Business Services

Orange Business Services is a global IT and communications services provider, with services available in 220 countries and a local presence in more than 160. OBS bridges the gap between technology and what’s right for enterprises business to help overcome challenges and gain maximum value out of your solutions:

  • cloud computing : flexible IT resources and on-demand services
  • customer contact solutions : consulting, design, implementation and management
  • mobility management : remote access, mobile SSL, secure authentication and mobile device management

OBS is hosting our Effortless Contact Center solution and provide a full service including support.

Czech Republic
4services solutions
4services

4services solutions company offers professional consulting, analysis, design and technological advice for all types of contact centers. We do not only provide installation of contact centers, but also the implementation of additional modules to existing systems. In our professional history, you can see the installations of large contact centers with hundreds of agents, but also solutions for small units of operator seats. We always strive to offer an effective solution that combines a cost effective and cutting-edge advanced technology. An important part of the services offered is also service support for our customers. We offer several service programs, including high availability and 24/7.

Jordan
Advance Technologies
Advanced Technologies Ad-Tech

Established in 2004, Ad-Tech has exponentially gained it's status and position as one of the premiere Network solution vendors in the Jordanian and Arab Markets, and a reliable partner to our clients providing them with the latest available technologies following global trends and protocols. With a mission and vision both pillared on reliability, success, and efficiency; Ad-Tech's 60+ experienced and certified team members are capable of providing a diverse range of services including Design, Supply, Implementation for a variety of internationally renowned software and hardware products as well as catered solutions and consultancy to new and existing enterprises

Sri Lanka, India
Agami Tech
Agami Tech

Agami Tech headquartered in Mumbai, India, is a multi – cultural Information Technology Solutions and Business consulting company. We strive in partnering with our clients, globally to conceptualize and realize technology driven business transformation initiatives in the field of Unified Customer Interaction Management and Learning Management Solutions. We also provide E-Business Consulting services and other Bespoke Solutions on .Net, Java & Open Standard platforms with which we are able to help organizations-"re-engineer their business processes". We help them seamlessly integrate various business applications & provide an unified view of operations, leading to significant cost-reduction & operational efficiencies.

Bahrain
Al Bayan Media Group
Al Bayan Media Group

AMG a Newly joined partner of Vocalcom, is actively promoting VOCALCOM solution in Bahrain and shows promising success in this market.

Serbia
Algotech
Algotech

ALGOTECH is a major multinational European corporation which provides telecommunication solutions in the institutional and corporate sphere. The company is a top expert on contact centres and offers a wide range of products and services which should help users to manage company telecommunications by means of the most sophisticated telecommunication software and hardware.

ALGOTECH is an important partner and preferred supplier of a number of very well-known companies worldwide. The company achieved its position in particular thanks to the absolute reliability of the world-class products supplied, the quality of implemented solutions and the reliability of provided services supported with long-term stable teams, massive investments into consultants' expertise, strictly observed methodology and a company culture focused on customers' needs and satisfaction.

  • Website : www.algotech.eu
  • Contact : Aleksander Bakoc
  • Phone : +381113537600
Tunisia
Allisone
Allisone

ALLISONE is a company specializing in the management of back-office operations in the financial sector (banks, insurers, intermediaries, Mutual, IRP, ...)

France
Almavia
Almavia

Almavia is a leading provider of IT and consulting services, specialized in omnichannel CRM. Almavia helps companies and administrations transform customer relationship management, by integrating new and traditional communication channels such as voice, e-mail, SMS, social media or chat, on the web and mobiles. Almavia integrates, customizes and deploys CRM software and omnichannel interactions management platforms provided by strategic partners such as Vocalcom.

  • Website : www.almavia.fr
  • Contact : Jérôme Lebrun
  • Phone : +33 6 68 70 30 56
France
Amigolog
Amigolog

AMIGOLOG is an IT company specialized in CRM, Call Centers Solutions and Cloud Solutions. Amigolog team bring to Customers the expertise or the right solution at the right cost.

AMIGOLOG developed expertise as integrator of Customer projects :

  • Customer relationship management (CRM)
  • Call center / contacts center
  • Business Process Management ( BPM), xRM (eXtended CRM)

AMIGOLOG proposed Solutions:

  • CTI connectors between call centers and CRM solutions
  • Cloud solutions (xRM, BPM)
  • Solutions based on the technologies C ++ / Java or derivatives.
  • Website : www.amigolog.com
  • Contact : Christian Franiatte
  • Phone : +33 6 78 91 04 35
Egypt
Binary Waves
Binary Waves

Binary Waves is a VA computer telephony solutions provider, system integrator, support center, and distributor. We provide cost-effective platforms, solutions, products, and services to fixed and mobile network providers, value added service providers, and contact centers worldwide. BW provide a variety of purpose-built and ready-made solutions that enable new delivery of next-generation communications and new deployments of cutting-edge technologies. Our solutions have been proven to be successfully delivered industry-proven technology solutions that meet business needs of contact centers

France
Business & Decision
Business & Decision

Business & Decision is an international Consulting and Systems Integration company. As a leader in Business Intelligence, Customer Relationship Management, and a major supplier of services for e-Business and Enterprise Information Management, Business & Decision contributes to clients' success by driving maximum business performance. With a reputation for functional and technical expertise, supported by strategic partnerships with all of the key technology vendors, Business & Decision is equipped to deliver the best solutions for clients' technical, analytical and business needs.

UAE
Cell Information Technology
Cell Information Technology

Established since 1997 specialized in Total IT Solutions with emphasis on Advanced Infrastruture & Security Solutions. Cell Information Technology is one of the leading turnkey solution providers in the UAE, providing total infrastructure solutions. Established in 1997, CIT is already one of the most successful IT companies in the Emirates. Specialising in IT consulting and services, CIT partners with some of the pioneer IT giants to provide state-of-the-art solutions to its clients.

Algeria
CFAO Technologies
CFAO Technologies

CFAO Technologies develops, Africa, a range of services, integrated and complete with high added value in the field of New Technologies of Information and Communication (NTIC)

Ivory Coast
CFAO Technologies
CFAO Technologies

CFAO Technologies Côte d'Ivoire is a solutions integrator providing development project support based on a comprehensive range of products and services covering most information technology requirements.

CFAO Technologies Côte d'Ivoire is a skills center covers virtually all branches of information technology: IT, networks, telecommunications, energy and office systems trhouhout the region including countries like Ghana, Togo, Benin, Burkina Faso and Niger. It has 180 employees and annual revenue of approximately 11 billion CFA francs.

Netherlands
Contact Center Live
Contact Center Live

Contact Center Live delivers complete virtual contact center solutions. So you can improve your customer experience.

Contact Center Live provide a wide range of products to improve your contact center so you can serve your customers always fast and focused. Our products are divided into three categories:

  • Contact Center Software (Vocalcom)
  • Telecommunication (including VoIP)
  • Services (system integration, support and training)
Kenya
Converged Network
Converged Network

CONVERGED NETWORKS LTD (CNL) is Information, Communication and Technology (ICT) Company registered in Tanzania. Over the years, the CNL founders have handled a number of major ICT projects for our clients and we have been able to surpass their expectations.

Saudi Arabia
CSC
CSC

CSC is a global leader of next-generation information technology (IT) services and solutions whose mission is to enable superior returns on clients' technology investments through best-in-class industry solutions, domain expertise and global scale.

In addition to their headquarters in Falls Church, Virginia, USA, and with major offices across the globe, their 70,000 professionals serve clients in more than 70 countries.

UAE
DreamBox
DreamBox

dreambox is the UAE’s first hosted contact centre. dreambox pioneers technologies that provide real value to end users which means better communication, improved revenues and reduced cost of serviceability for our clients. From dynamic Voice/video response to kiosk based face recognition, dreambox solutions enable a new frontier in how to service your customers. All our solutions are based in the cloud, which means you never have to pay full price for your contact centre technology again. dreambox manages the technology, so you don’t have to. Get up and running in no time with dreambox & Vocalcom; delivering the fastest, most reliable & feature packed digital contact centre in the UAE.

Egypt
ECCO Outsourcing
ECCO Outsourcing

ECCO provide customers with high-quality integrated services that meet international standards. Our customized solutions focus on customers' individual needs and future ambitions. Driven by flexibility, efficiency, and innovation, ECCO's talented staff provide continuous customer satisfaction and sustainable growth.

UAE
EDGE Information Technology
EDGE Information Technology

EDGE is an ISO 9001-2008 Converged Information and Communication technology solution provider in your region, we help our clients plan, build, support and manage their IT infrastructures through a wide-range of solutions that include software, networks, voice, video, data centers, storage, and security to name a few. EDGE holds complete software solution for Hospital, Hospitality Service and business industry.

EDGE ICT combining our rock-solid professional domain knowledge, technical expertise, reflective knowledge of latest industrial trends and quality delivery model we offer end to end progressive and comprehensive IT solutions. We strive to fulfill our vision "To be the first choice in the "realm of IT" by providing innovative and efficient solutions to exceed expectations.

We are the regional first "Converged IT solution provider" in the global marketplace and among the top ranked technology firms in the region. Our continued rapid growth is a testimony to the cert our clients experience “Every Day Great Enhancement” (EDGE)

Saudi Arabia
Effective Value Solutions
Effective Value Solutions

EVS is an innovative Customer Experience Company that provides information and communications technology (ICT) Services in the fields of Solutions, Development and Consultation.

France
EI-Technologies
EI-Technologies

EI-Technologies is a French independent group of Consulting Services and Information Systems which has 275 employees.

Affected by the current technological breakthroughs processes such as CRM, marketing, customer service, e-reputation and transverse way, the efficiency and mobility within the company.

EI Technologies also assists IT Department in their transformation and modernization of the information system to ensure quality, performance and safety

Saudi Arabia
Electronic Technicians Est.
Electronic Technicians Est.

Electronic Technicians Est. Company, also known as E.T.E., benefits from a rich heritage of converged experience and ongoing success. ETE is proud of its major achievements through its founding company, Abu-Zaied Trading Agency, the Saudi Arabian pioneer in the domain of Telecommunications Engineering.

The sole purpose of our existence is to provide innovative business based on best of breed products and high quality services. Our ultimate objective is to meet the needs of our customers and exceed their expectations of any given converged solution.

ETE customer relation is based on creating a lasting association with both our clients and with our business partners. It is through our local experience and capability that we match customer requirements with the latest technology and related applications that are provided, tested and deployed by our product partners throughout the world.

ETE is currently covering all three market segments starting with the SMB (2-50 ports), through the medium size enterprise of (51-500 ports) up to large corporate solutions and networks including global type customers. To this end we recognize that different business require unique solutions for which a level of professional services may be engineered via our own System integration unit and expertise.

Our portfolio of products and services includes voice, desktop devices and supporting applications for contact centers, speech-enabled unified communications, collaboration, video conferencing, call recording systems, IP telephony, and VOIP technology. ETE’s core competence is centered on certain verticals with specific focus into Media, Finance and Hospitality.

Italy
Engineering
Engineering

About 7,300 IT specialists, 40 sites distributed in Italy, Belgium, Republic of Serbia, South America (Brazil and Argentina) and United States, a consolidated revenue portfolio in 2013 of about 823 million Euros.

The parent company Engineering Ingegneria Informatica has been listed on the Milan stock market since December 2000 and the ordinary shares are part of the FTSE Italia STAR index, which includes stock with the highest industrial and equity requisites.

Engineering has a consolidated presence on all vertical markets and operates through its 4 business units: Finance, Public Administration and Healthcare., Industry and Services, Telco & Utilities, supported by cross- business unit centers of competence and by the Research and Innovation Department which, with its 250

resources, has the dual role of promoting research on software at an international level and transferring innovation to the production cycle of the business structures.

The Group has increased its presence in the Managed Operations field with an integrated network of 6 Data Centers (at Pont Saint Martin, Milan, Turin, Padua, Vicenza and Rome) organized for the provision of services aimed at the business continuity and management of IT infrastructures.

An exclusive asset in Italy is the company's Academy "Enrico Della Valle”, Engineering's training school that with 170 certified lecturers and 300 courses available provides more than 20,000 technical, method and process training days per year.

  • Website : www.eng.it
  • Contact : Roberto Pissardo
  • Phone : +39 0125 810 706
UAE
Fakhro Communications
Fakhro Communications

Since it was established in 1888, the Fakhro Group has played a leading role in the development of the Bahraini economy and society. The business grew into an active import-export business, supported by a fleet of 40 privately-owned traditional vessels (dhows). With branches in Bahrain, Iraq, the UAE, and India, the enterprise dealt with everything from cars to timber and from food to electrical and domestic products. And became the leading conglomerates in the Kingdom of Bahrain with operations in automotive, industrial products, electronics, telecommunications, insurance..

Saudi Arabia
Handba
Handba

Advanced Technologies proved to be a world-class leading computer networking enterprise. Being distinguished with its rapid and non-stop changing, full of new technologies, and difficulties revealing through time, our world is witnessing a race where all parties compete to offer the best. We at Advanced Technologies are helping you to increase your company’s security level and develop your network infrastructure, competitiveness, efficiency, productivity, profitability and prosperity.

Viet Nam
Hoa Sao Group
Hoa Sao Group

Hoa Sao Co-operation Joint Stock Company (Hoa Sao) is one of the first Vietnamese companies providing professional service in Customer Care. Starting from a small Customer Care Center with only 30 people, after nearly 10 years since establishment, we have been many times recognized as a reputable organization in the field of service providing and became a market leading company in Customer Care Service.

Deeply understand the concern of enterprises in the trend of severe competition in quality, service and looking for new opportunities in the background of globalization, we bring the solution for customers to be really served as the God as well as to keep the existing customers of the enterprises. Currently, Hoa Sao Co-operation have 8 24/7/365 customer care service centers in 6 regions in the whole country, and the number of staffs have reached more than 4,300 people. We contribute to the success of nearly 100 customers who are the enterprises trusting and selecting Hoa Sao to be long-term partner, who give Hoa Sao the mission of serving and supporting their “God”.

Kuwait, Bahrain, UAE, Saudi Arabia, Qatar, Oman
IES
IES

Distribution: IES helps in bringing advanced technology and services to System Integrators and Re-sellers, while creating a steady revenue stream for its Business Partners. Through it's team of experts IES will provide clients the necessary IT services that will save them time and money.

Hosted Systems: IES will install advanced hosted voice and data platforms for commercial Real Estate projects. IES will then service and maintain this system and charge the subscribed tenants/clients a competitive monthly fee for the service. IES chooses VOCALCOM as a strategic alliance to satisfy an increasing need for multi channel customer experience in its covered region. IES chooses VOCALCOM for its ALL IN ONE SOLUTION, EASY to setup, integrate & support bringing a high level of flexibility and

Saudi Arabia
ILS - Information Logistics and Services
ILS - Information Logistics and Services

We strives to provide a turn-key solution to our precious customers; therefore, we generates reliable partnerships with the international providers of leading solutions because we believe the more efficient solutions we provide the more distinctive name we build. We proud to deliver different solutions to various key customers in the region covering different fields of business requirements such as, Business Intelligence, Communications’ Management & other industry-focused solutions such as Van Sales & Point of Sales solutions.

Oman
Infoline
Infoline

A Joint Venture creation of Ingenuity Technologies, Oman Telecommunication Company and Public Establishment of Industrial Estate, Infoline LLC is a leading organization in Oman catering to Information Technology and Outsourcing needs of the companies across all verticals. Established in the year 2003, Infoline has a resolution to serve its customers with the best and latest service offerings and assures quality and integrity. Infoline has been awarded ISO 9001:2008 Certificate which signifies compliance with the international standards of Quality Management System(QMS). Infoline LLC provides, innovative & cost-effective, customized business process outsourcing and call center services by combining technical expertise, skilled resources and advanced technology.

UAE
Infotouch Technologies
Infotouch Technologies

Technology is a Challenge, deploying it too! As a leading Systems Integrator in the region, Infotouch has developed high level technology expertise in productivity and performance solutions; courtesy Infotouch’s in-house Systems Integration and Development Centre ( SIDC ). Our know-how, ranging from IT projects management to control systems integration is recognized across the wide spectrum of clients and industry partners we serve. Infotouch is a well-established and growing Systems Integrator, Technology services and Managed Services Company, serving clients across verticals of Enterprises, Governments, Corporates and Industries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Infotouch collaborates with clients to help them become high-performance businesses and organizations.

UAE
Integraltech Networks
Integraltech Networks

Integraltech Networks LLC is a Dubai based company formed in 2004 specializing in office automation products and later it's services portfolio got expanded to Audio/Video Collaboration solutions, Structured Cabling, Contact center & IVR, Call Recording, Call Billing, Security & Access control, PABX & Telecom, Backlog Scanning services, Print Management and Photocopier rental.

Mauritius
J.M Téléservices
J.M Téléservices

We have over 20 years of experience serving the needs of telecommunications companies in our region. Our expertise covers a wide range of facilities including hospitality, medical, manufacturing, and corporate sites

UAE
Karass
Karass

Karass Total Solutions is a group of multinational business and technology consultants with more than 20 years experience in providing solutions in HR, Contact Center, Mobility and security dealing with Global customers across EMEA region.

We provide and design best in class solutions for our customers using our worldwide experience and solutions provided by our partners HITS, Vocalcom, Enterprise Mobility International and simplerApps in HR, Call Centers, Enterprise Mobile Applications and Inventory Solutions.

In addition to our software platforms, we offer complete Security Solutions certified by City and Guilds in Alarm Systems, Access Controls, Structured Cabling and complete CCTV Systems.

We also offer Fit-out Solutions in Office Furniture, Painting and Wallpaper, Flooring and Partitioning.

Oman
Lemon Technologies
Lemon Technologies

Established in 2009, LEMON started its operations to organize formal functions and events following traditional Omani culture. Over the years LEMON has established good credibility in traditional hospitality services. The company repositioned itself in diverse competitive global business scenario and started its Information Technology wing in 2009.

We specialize in enhancing organizational performance through effective and efficient application of technology and outsourcing solutions for our customers. Our goal is to provide business and technology solutions for our customers, and enhance capability that drives future growth and success.

Egypt
M.A.C
M.A.C

MAC was formed as a solution provider for its business partners in the Enterprise and office environments.

MAC is a customer centric organization geared to creating an environment where value-adding and service are our core competencies. Our partners, resellers, suppliers and consumers are an integral part of our philosophy.

MAC have been in the communication industry for over 30 years in various functions and roles, and have extensive experience in technical, engineering, channel management, pricing, business development and account management functions.

Kuwait
Masyia
Masyia

Masiya is a systems integrator and provider of IT and Telecommunications solutions established in 2001 in the State of Kuwait, with corporate branches in the United Arab Emirates and Egypt; and active operations in Saudi Arabia, Iraq, Bahrain and Nigeria.

Masiya range of offerings also encompasses applications and solutions that enable voice and multimedia services to be provided to users. We design, develop and install customized wireless coverage solutions for indoor and outdoor communications; in addition to maintaining, enhancing and managing existing networks.

Kuwait, Egypt, UAE, Saudi Arabia, Qatar, Oman
NCR
NCR

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

Iran
Nojhan
Nojhan

Established since 2011 in Iran, Nojhan is a network consultation and implementation company. The founders of the firm are professional engineers with more than 10 years of progressive collective experience in Telecommunication and Network industry.

We must sell the VOCALCOM, not the product. Nojhan aims to expand VOCALCOM reputation in Iran market. Nojhan believes that selling services and support are the most important ones. The hardware is like the razor, and support, services, software services, training, and seminars/webinars, are the razor blade. We need to serve our customers with what they actually need.

Egypt
ONTECH
ONTECH

ONTECH is created to be a full-service identification and security solutions provider committed to serving end users with high-quality products and exceptional services backed by unparalleled industry experience.

ONTECH offering varies from providing secure materials and/or media to complete end-to-end systems with all hardware/software components and services. We specialize in identification technologies, security printing, surveillance systems, and safeguarding solutions."

Tunisia
Orange Tunisie
Orange Tunisie

Orange Tunisie is the second largest private telecom operator to get a mobile license in Tunisia, awarded in July 2009 for an amount of 257.3 million dinars2 It is also the first in terms of the license to operate a 3G network and telephony

  • Website : www.orange.tn
  • Contact : Lejmi Achraf
  • Phone : +216 50 01 20 08
Kuwait
Oraxel
Oraxel

Oraxel is established in May 2013 as a new subsidiary of SADITA holding company, it will be specialized in providing IT & Communications Services in the local Market of Kuwait and Gulf countries, aiming to expand in future to cover all Middle East and African region.

Oraxel aims to deliver both Telecom and IT services due to the high convergence between both technologies, which already appeared in many aspects during last decade.

UAE, India
Pan Cyber
Pan Cyber

Pan Cyber is a progressive company providing total Information Technology solutions to diverse business environments. Established in 1997 - Pan Cyber is part of a large multinational group having offices in Dubai-UAE and Chennai- India.

Since inception, Pan Cyber has been committed to total client satisfaction through quality service, coupled with on-time support and strongly believes in its corporate philosophy - "Responsible Relationships" which helps it to offer solutions that maximizes value for its customers.

Morocco
Poste Numerique
Poste Numerique

Poste Numerique is part of Poste Maroc Group. A leading enterprise in cloud web solutions. Among its existing products:

  • Barid e-Sign: for a secure electronic signatures
  • Barid e-Box: for secure e-mailing
  • Barid e-Shop: for a complete e commerce website offer
  • Barid Emall: for a secure e paiements
  • Barid e-Gov: For managing goveremental services trought web
  • Barid Hosting: for hosting solutions

Poste Numerique added a contact center layer to its existing products and shoes for that Hermes Net solution of Vocalcom

UAE
Prologix
Prologix

Prologix LLC, a UAE based system Integrator Company has been wisely catering to all kinds of enterprises and government and since 15 long years. The long list of our esteemed clientele is a mirror to our achievements. Our highly skilled and experienced team has been working relentlessly to connect enterprises with the apt IT solutions that facilitate accelerated business growth and market sustainability.

Prologix attributes its success to the team of polished professionals, partners, and know- how in networking, software, telecom, wireless, security and many other IT needs.

Turkey
Pusula Call Center
Pusula Call Center

Our customers' requests for operational excellence, sustainable services has led us to offering appropriate solutions in accordance with customer value. We offer high-end technology solution infrastructure along with experienced human resources to our customers and business partners since 2009 with an innovative business model that offers professional solutions beyond the expected service.

In Turkey, we offer services in many different sectors, from science to public services and aviation telecommunications.

We serve our industry experience and have been acquiring specialized staff since 2009.

Specialties: Call Center, Tele Sales, Customer Service, Process Consulting, Project Recovery, Customer Complaints Hotline, Customer Support Line, Guidance Services, Customer Retention Process

Australia, New Zealand
Quality Connex
Quality Connex

Quality Connex is a leading provider in Australia, New Zealand and Asia Pacific for end to end customer experience and contact centre services.

Contact Centre solutions - partnering with Vocalcom to deliver a true Omni-channel experience Outsourced Quality Management – Quality Assessments delivered at a third of the cost to delivering in-house with independent feedback for focused coaching. Contact Centre and Technology Consulting - contact centre audits and bench-marking, process development, management frameworks, business requirement gathering and strategic reviews. Quality Connex have strategic partnerships with key technology vendors, supporting businesses operational processes and customer outcomes.

UAE
Ramco
Ramco

RAMCO is a leading system integrator, providing enterprise IT/IP solutions covering a wide range of industry sectors and businesses.

RAMCO is a member of the Mazroui Group, an efficient group of 16 sister companies, specializing in IT and Electro-Mechanical systems. These companies have built a strong reputation coupled with a long and vast experience in their respective fields. Present in Lebanon, Saudi Arabia, Qatar and the UAE, the group currently employs a staff of 600 highly qualified personnel and achieves over 60 million US$ per year with a constant growth of 15-20 % yearl

UAE
Redington
Redington

The years starting 2008 may have been gloomy for most companies. Redington, however, managed to cross the US$ 1 billion mark in revenues and sustained its regional leadership position for the third consecutive year. This phenomenal growth attracted a 26% investment from Investcorp.

Redington’s focus on emerging markets and its supply chain prowess paved the way for the company to become an end-to-end solutions provider for IT distribution and support services across the Middle East, Africa and Turkey.

Sweden
Scantel
Scantel

Scantel handles both sales, support, installation, consulting and operation of cloud services for Vocalcom’s software platform and contact center environment.

The Management group's collective experience in the contact center, technology, support and telecom industry has been the basis for Scantel partnering with Vocalcom. Scantel is representing Vocalcom on the Swedish market, where, since 2009, Vocalcom is present through a number of installations and operating environments of Vocalcom’s Hermes.Net Platform.

The Scantel’s principal shareholders are Aglander Nyman Group, which currently employs about 100 employees in its associated companies, primarily in technical customer service and contact center operations.

Scantel is headquartered in Dorotea and has a sales office in Stockholm.

  • Website : www.scantel.se
  • Contact : Alexander Svanlund
  • Phone : +004694247600
UAE
Silah Gulf
Silah Gulf

Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain’s eGovernment Authority and has operations in Bahrain, Kuwait and the UAE.

Nigeria
Silicon Villa
Silicon Villa

Silicon Villa is a Value added distributor for RAD Communications, Intermec and Loop Telecom in the Middle East and Africa

UAE
Softech
Softech

Soft Tech Integrated Solutions (SIS), a multi-disciplined ELV system integrator provides ICT infrastructure solutions to help customer improve process and reduce infrastructure cost. Established in 2006, it has made a headway through the years in the fields of operations and businesses such as Security Commodities Services, System Integration, IT, Media & Advertising, Transportation, Facilitate Managements, Travel, Real Estate and, lately, also Construction.

UAE
Spantech
Spantech

SPANTEC Solutions LLC is driven by the passion to excel in providing the highest level of service & solutions to businesses by giving them the flexibility and the ability to swiftly adapt to rapidly changing market conditions, whilst driving competitive differentiation that supports the business needs of our customers.

SPANTEC caters to customers across market verticals, as well as provides generic solutions to suit the Information and Communication Technology needs.

The success in the implementation of technology lies in the ability to clearly map the business processes and, in aligning technologies and application functionality to reduce IT complexity and improve business operability thereby increasing productivity.

SPANTEC intends to maximize success through a combination of experienced industry experts, methodologies, tools and a certified implementation team. The offering spans across the business processes from planning to execution and operation.

South Africa
Tabi
Tabi

TABI Cloud Contact Center Software is a simple, yet effective platform for the most engaging customer experience. It affords you the faster time to market without the typical cost associated with contact center projects. Improve the overall customer experience between your customers and your company, with proactive webchat, telephone, email and other media. Empower your agents to do more with our easy to use software, anytime, anywhere.

Our contact center software has incomparable speed, ease, and manageability aspects throughout every channel, on any device and touchpoints.

UAE
Tech Mahindra
Tech Mahindra

A USD 16.7 billion multinational group, with more than 180,000 people in over 100 countries. Accepting No Limits.

UAE
Telephony
Telephony

Telephony was established with the vision of providing cost effective Telecom and IT products and services to business as well as consumer. Telephony , Cable and Wireless Telecom Technologies, is today a dynamic and fast growing company that provides innovative one-stop Telecom and IT solutions which helps businesses stay ahead of competition.

India
Trust 2 Serv
Trust 2 Serv

Trust 2 Serv Solutions, in short known as T2S, is a IT services company focussed in Consultancy, Big Data, Education and Healthcare services

Poland
Unima 2000
Unima 2000

Unima 2000 S.A. offers innovative data communications IT solutions including the design, delivery, and integration of telecommunication infrastructure and information technologies in a company. Unima 2000 is recognized by the use of high technology, specialist knowledge, and cooperation with world class producers.

Advanced telecommunication systems, including IP solutions and sales support applications (Call Centre, Contact Centre), are particularly important among Unima 2000’s services. The company provides technologies and applications for a number of industries, works out ideas, designs advanced technology systems and consequently delivers and implements successful solutions.

France
VIPP Agency
VIPP Agency

The Agency VIPP offers solutions to optimize your customer relationships through the implementation or optimization of your customer relations centers.

At all stages of the life of a contact center: On all areas of customer relationship: creation processes and procedures, definition of HR profiles technological choices, management tools, floor layout / ergonomics Editorial notebook internal / external loads. face to face, phone chat, mail and e-mail, Community management.

The VIPP team provides expertise in strategic issues of customer relations, human and pragmatic approach and mastery of proven techniques.

Iran
XiRA
XiRA

Established in 1990, XiRA was created to bring the most advanced technology to the Middle East. With a highly educated and experienced management team, XiRA created a portfolio that included the leaders of technology and services.

Through extensive accomplishments XiRA has been able to capture market leadership for its partners. With special focus on service and customer relation management XiRA positions itself in the market.

France
AVM
AVM

AVM provides business services customer relationship muticanal high level of availability, turnkey, no investment and a cost to use.

ts technical platform, hosted in secure data centers in France several AVM develops, administers and oversees, from its offices in Paris and Lyon, a range of professional solutions cloud-Fax servers and outsourced SMS, dialer, engine multichannel campaigns FAX / SMS / Email, interactive voice response (IVR), dematerialization and processing incoming orders and call center virtuel.AVM has the characteristic of having the triple expertise editor / host / Telecom operator and have managed to make the transition to Cloud for many years.

Great Britain
Ciptex
Ciptex

Ciptex offer rapid access to the latest technology to help you deliver excellent customer service. Providing Vocalcom as a “turnkey” solution, you will have all the benefits of Cloud, with flexibility to accommodate your unique requirements. Our award winning “best of both” service can include business telephony for the rest of your organisation and manage and support the local and global private network connections to ensure service levels, security and voice quality. Ciptex supports enterprise, government and service providers with sites in the UK, Europe, North & South America, and Africa.

  • Website : www.ciptex.com
  • Contact : Jolyon Parsons
  • Phone : +44 845 8800808
Concentric Cloud Solutions
Concentric Cloud Solutions

Concentric Cloud Solutions, LLC, an XO Communications company, offers advanced cloud-based IT infrastructure, content acceleration, and interactive voice solutions for businesses. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical information technology infrastructure, accelerate application and web site performance, and improve interactive communications with customers.

Netherlands
Contact Center Live
Contact Center Live

Contact Center Live delivers complete virtual contact center solutions. So you can improve your customer experience.

Contact Center Live provide a wide range of products to improve your contact center so you can serve your customers always fast and focused. Our products are divided into three categories:

  • Contact Center Software (Vocalcom)
  • Telecommunication (including VoIP)
  • Services (system integration, support and training)
i-Net Communications
i-Net Communications

i-Net Communications is a fully converged Telecom’s 21CN Network operator providing PSTN & IP based telephony services to a broad customer base, ranging from Blue Chip Companies, Government Organisations, Call Centres and the Media & Marketing sector.

i-Net Communications Carrier Grade Telephony platform delivers a comprehensive range of products encompassing inbound & outbound telephony solutions and also provide a fully hosted suite of applications and services. I-Net Communications provides Innovation, Intelligence & Empowerment to its customers and is underpinned by the assurance and resilience of the best Tier 1 Global Network Infrastructure.

Vocalcom's Hermes V5 cloud system, is integrated onto i-Net’s IN switch platforms in the BT 21 Cloud Network; giving Tier 1 carrier grade call management tools, UK 1st line support, Fibre/EFM/GEA connectivity, Integrated back office/ Homeworker/ multiple site capabilities and Disaster Recovery.

Mauritius
Mauritius Telecom
Mauritius Telecom

Mauritius Telecom (MT) is a group of companies comprising Mauritius Telecom Ltd and its subsidiaries: Cellplus Mobile Communications Ltd, Telecom Plus Ltd, CSL and teleservices Ltd, Mauritius Telecom Foundation Ltd, MT Properties Ltd, International Ventures Ltd MT and MT Services Ltd

Tunisia
SmartHost
SmartHost

Technology company that provides cloud services for SMEs, large enterprises and government agencies to improve their productivity, efficiency and management

Germany
Sogedes
Sogedes

As an IT Service Provider sogedes is providing leading software solutions for your Customer Experience Management. The portfolio offers Multichannel Contact Center solutions, Mobile Interaction, Web Self Service, Social Media Engagement, Quality- & Performance Management and Workforce Management - on premise as well as cloud-based.

  • Website : www.sogedes.com
  • Contact : Berndt Walz
  • Phone : +49 (0) 621 490 93 130
Tunisia
Tunisie Telecom
Tunisie Telecom

Pioneer of telecom sector in Tunisia, Tunisie Telecom has established a set of definitional values ​​that places the customer at the center of its priorities. The adoption of these values ​​is reflected in particular by the continuous improvement of corporate standards and quality of services

United States
AdTech Global
AdTech Global

Adtech Global is a multinational private corporation headquartered in Atlanta, Georgia that delivers solutions to help businesses improve their customer service operations and maximize workforce efficiency through cloud and premise-based workforce optimization (WFO) software, customized hardware, engineered computing and managed and professional services. Adtech Global provides consulting, training, support and implementation services as well as actionable monitoring/alert services and speech analytics consulting programs. With locations in London, Atlanta, Hong Kong, and Munich, Adtech Global has a large team of experienced technicians and consultants which enable us to continue to serve as a leading provider of contact center solutions for an exceptional end-user experience.

  • Website : www.adtechglobal.com
  • Contact : Tiffany Etter
  • Phone : Office: 678-679-2098 | Mobile: 678-570-1843
France
Amazon Web Services
Amazon Web Services

Amazon Web Services offers a broad set of global compute, storage, database, analytics, application, and deployment services that help organizations move faster, lower IT costs, and scale applications. These services are trusted by the largest enterprises and the hottest start-ups to power a wide variety of workloads including: web and mobile applications, data processing and warehousing, storage, archive, and many others.

Vocalcom's Cloud operations are based on AWS global resources.

France
AudioCodes
AudioCodes

AudioCodes Ltd. designs, manufactures and sells advanced Voice over IP and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes’ products are deployed globally in IP, Mobile, Cable, and Broadband Access networks, as well as small, medium and large Enterprises.

The company provides a diverse range of innovative, cost-effective products for converged VoIP and Data networks including Media Gateways, Enterprise Session Border Controllers (E-SBC), Residential Gateways, Multi-Service Business Routers, IP Phones, Mobile VoIP Clients, Media Servers and Value Added Applications

France
Avaya
Avaya

Avaya Inc. is an international company specializing in corporate communications. Headquartered in Santa Clara, California, United States. Avaya sells a range of services in converged communications (internet telephony, enterprise messaging and unified call center, maintenance of PABX)

Since 2001, the company has sold and acquired several companies to support its current product set – Vista, VPNet, intus, Routescience, Nimcat Networks, Spectel, Ubiquity Software, and Traverse Networks. Avaya shifted from a direct sales focused to a channel focused organization and while originally 98% of sales came from direct sales, now 50% of sales are from alternate channels. In 2004 Avaya expanded in Europe through a $370 million acquisition of Tenovis and in Asia through a majority interest in Tata Telecom (now Avaya Global Connect).

  • Website : www.avaya.com
  • Contact : Olivier Djian
  • Phone : +33 6 64 04 40 73
United States
KnoahSoft
KnoahSoft

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance.

France
Microsoft
Microsoft

Microsoft is uniquely positioned to help organizations transform into Dynamic Businesses that are connected, forward-looking and realize the full potential of their people. Microsoft focuses on delivering modern business solutions that are innovative and proactive, connect organizations with their people and their ecosystem, allow organizations to deploy individual business scenarios or a fully integrated business suite. Microsoft business solutions deliver on the promise of enabling people to do their best work; driving data to insight to action as they seek to make a difference in moving the business forward.

France
Salesforce.com
Salesforce.com

Salesforce.com is the enterprise cloud-computing leader. Their social and mobile cloud technologies—including flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

And thanks to the cloud, all of it comes with low cost, low risk, and fast results. Salesforce’s 100,000+ successful customers tell the story best.

Hermes Cloud from Vocalcom is designed from ground up to enhance customer experiences accross channels & create powerful customer connections. An exciting technology embedded within Salesforce that's going to change how you engage & communicate with your customers adding confort & trust to the whole experience times

Russia
Teligent
Teligent

Teligent is a developer of telecommunications products for fixed, mobile and IP operators’ networks. Since its creation in 2005, the company has developed software products in the field of new applications and Value Added Services (VAS). Among their customers are the leading telecommunications operators from Russia and abroad: BritishTelecom, DeutscheTelekom, MTS, MegaFon, TransTeleCom.

Teligent builds long-term business relationships with clients based on the principles of partnership. Modern software development methodologies, streamlined project management, quality management system (ISO) and effective organization development processes are used to reach transparency and reliability of the processes of interaction with the customers.

  • Website : www.teligent.ru
  • Contact : Alexey Turochkin
  • Phone : +7 (495) 514 05 78
France
Customer Square
Customer Square

Consulting firm specializing in customer relationship and contact center services. They help companies with a significant capital-Client maintain and develop it.

"Customer Square" Vision is about 4 pillars of customer relations for action ... coordinated. Lab Client to know Him better & Human Process to articulate a well-oiled machine and beautiful feelings, and because now is a good dose Client 2.0 simplification and innovation. Located in Paris, with a regional office, "Southern France" to develop business in north and central Africa.

Ten consultants Customer-Square and our network of approximately 120 consultants allow us to operate with supplemental resources for all types of projects. They rely on a network of investigators ground covering Europe and Sub-Saharan Africa, and several call centers in France, Morocco, Ivory Coast and Cameroon.

France
Delficom
Delficom

Delficom approach to facility management is to consolidate all the business expertise to assist clients in CRM projects. Design, implementation, operation, and optimization Relational strategy should define and enhance the expected model of organization cible.

With different consultants, the company defines Relational strategy, schema manager, definition of methods and organization, project support work.

France
Miage
Miage

Miage is a consulting firm specializing in customer relationship channel contact centers and phone. Miage historically present with insurance & Bank companies and brokerage firms. It is in this sector that Miage was originally developed and acquired there a high level of expertise.

They help clients define a differentiation strategy, improve their quality of service, and to approach new customers. They assist in the management of change, key success of the implementation in this sector factor.

Services cover all customer service activities: home clients, contracts (sales and management) and Casualty and Life compensation and development activities and portfolio telesales insurance products.

Australia, New Zealand
Quality Connex
Quality Connex

Quality Connex is a leading provider in Australia, New Zealand and Asia Pacific for end to end customer experience and contact centre services.

Contact Centre solutions - partnering with Vocalcom to deliver a true Omni-channel experience Outsourced Quality Management – Quality Assessments delivered at a third of the cost to delivering in-house with independent feedback for focused coaching. Contact Centre and Technology Consulting - contact centre audits and bench-marking, process development, management frameworks, business requirement gathering and strategic reviews. Quality Connex have strategic partnerships with key technology vendors, supporting businesses operational processes and customer outcomes.