Call Centre Software that Provides Everything you Need to Amaze your Customers
+46% Turbo-charge your agents
Reduces average call times by up to 20%. The Vocalcom Call Centre Software helps them quickly find what they need, so they can stay productive.
+37% Faster first contact resolution
Cut training costs by up to 25% per contact center agent. An easy-to-use interface accessible from anywhere through a web browser with the next-generation console, agents' screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and telemarketing activities without losing context.
+53% Increase in customer satisfaction
Eliminate Hold TimeYour customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Vocalcom can help you increase sales, lower handle times and create happier customers!
Easily add functionality as you need it
Phone, fax, email, text, web chat, video, social media - everything goes to one place - Manage all customer interactions through a single customer view, regardless of channel.
Simplicity for the business user. Rich functionality for the enterprise.
All the applications you might wish for - including custom call flows, skills-based routing, universal queuing, multimedia contact handling, predictive dialling, integrated IVR, built-in CTI, real-time reporting and a whole lot more. Forrester Research reports that 39% of decision makers found the need to improve business flexibility and agility to be the most important benefit for leveraging Contact Centers Software.
Multi-channel Customer Service
Vocalcom lets you tap into customer conversations wherever they occur - including by phone, email, and chat and more modern channels like Facebook, Google, and Twitter. Agents & supervisors love the simplicity and powerful call centre software features.