"Transforming into a connected enterprise has fueled our growth." Shaun Underwood, Director of Customer Services at Flow Energy
Your customers are not just calling anymore. They are texting. They are emailing. They are chatting. They are posting in communities and on Twitter.
Are you able to keep pace with customer expectations and support them on emerging channels like chat, SMS, social media and mobile apps? Do your agents log into two, three, or even four different applications to support all these channels?
With the effortless contact center from Vocalcom, you can support all these channels from one universal console. All you need is a single login, a headset and an Internet connection. And with 100% cloud delivery, you can deliver superior customer service wherever your customer wants it. From the phone to Facebook. And your agents are instantly more productive.
See how over 3,500 companies of all sizes, are improving customer satisfaction and cutting costs with the Vocalcom effortless contact center™.