Quality Management Software

Engaged agents create happy customers and reduce attrition. Vocalcom Quality Management software is a powerful, affordable, and fully featured solution; enabling operations to improve the customer and agent experience.

Strangely Simple Quality Management Software

Fully understand every interaction to improve productivity, lower operational costs and empower employees with automated quality management. With an agent-centric approach, this offering includes screen and call recording, agent self-evaluations, automated feedback and work flows. Better numbers and quality reports let you measure successes and stay on target.

  • Evaluate more interactions

    Capture every interaction and agent desktop to manage the quality of your workforce and to meet regulatory compliance.

  • Improve the agent experience

    Set agents up for success with effective tools for collaboration, information gathering, and automation.

  • Manage everything in one place

    Understand your customers’ experiences and where they can be improved with an easy-to -use evaluation and review process.

ENSURE PROCESSES WORK

Data-driven

Understand your agents’ performance and where they can be improved with an easy-to -use evaluation and review process. Vocalcom quality monitoring allows for a customer interaction to be evaluated by all parties including supervisor, agent, and customer.

A Modern, Graphical user Interface that Agents love!

Thoughtful screen design to make quality management and monitoring processes as simple as possible. Vocalcom Quality Management offers an amazingly easy-to-use interface. A highly simplified, web-based graphical and intuitive user interface.

Automate the Quality Process with Speech Analytics

Speech analytics technology has seen major advances in just the past few years, becoming an absolute necessity for truly effective quality management software solution. Automated Quality Management performance within your contact center results in satisfied customers, profitability, and increased revenue for your business.

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