5
Global rating
(5/5)
Ease-of-use
5 /5
Functionality
5 /5
Performance
5 /5
Customer Support
5 /5
Contact center software

Improving the service level from 80% to 95%

Since its inception at Lohmann & Rauscher, the Vocalcom contact center software solution has optimized customer engagement by delivering remarkable results. The deployment process proved seamless, and the knowledge workers at the company were able to adopt the product with great ease. During the first year alone, interaction volume increased by 50% and could be handled by the same number of people while improving the service level from 80% to 95%. By adopting the Vocalcom solution, Lohmann & Rauscher has been able to accommodate frequent workforce changes with virtually no user training necessary. The veritable success of the Vocalcom solution has led Lohmann & Rauscher France to consider other ways in which the product may enhance the efficiency of the company as a whole.
Contact center software
< Back to Customers Reviews