Resources Library

  • Top 15 Customer Service Trends for 2014

    A Forrester Report by Principal Analyst Kate Leggett. Learn the top 15 customer service trends that you must to take into account to deliver customer service excellence in 2014 and beyond. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • Achieveit

    Industry Videos -  Achieveit
    Discover how a small company analyzes products, meets customer demands, tracks opportunities from lead to close, systemizes sales, and scales for growth at every step. This short interview from the Salesforce Success Series features Achieveit, a growing technology firm focused on bringing big...
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  • Xtreme Lashes

    Industry Videos -  Xtreme Lashes
    Learn how Xtreme Lashes used Salesforce to break down data silos and manage products, inventory, and shipping, all under one roof. Discover how Jo Mousselli and her company tracks trends and sales and looks into the future — to accelerate their growth into a global beauty company. Learn more...
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