2014 eBusiness & Channel Strategy Forum Recap

2014 eBusiness & Channel Strategy Forum Recap

2014 eBusiness & Channel Strategy Forum Recap

Watch key insights from Forrester analysts and industry speakers during Forrester’s 2014 Forum for eBusiness & Channel Strategy Professionals in Chicago. Learn more about how Forrester can help you on the path to digital mastery at solutions.forrester.com/digital-business

By Vocalcom

7 Reasons CRM is Key to Driving Great Customer Experiences

Delivering great customer experiences begins with knowing your customers. Keeping notes on purchase history, updating contact information, and analyzing feedback surveys are among the many tasks contact center agents are often in charge of. In today's omnichannel world, agents and customers alike need better ways to keep information organized. For contact centers, a CRM solution is the perfect answer to...
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