2014 Top Insights for IT Executives

2014 Top Insights for IT Executives

2014 Top Insights for IT Executives

The nature of work is changing and technology has become the most integral business driver. As a result, IT organizations are under greater strain. To succeed in this environment, IT must make changes to the way it approaches IT strategy, operations, and workforce. Learn how: http://www.cebglobal.com/topinsights

By Vocalcom

Your Contact Center Agents Should Know the True Value of Social and Mobile

Empowered with the right call center software, your agents are invincible. When supported by the right solution, it’s as if each seat in your facility is being filled by a contact center superhero. Barriers continue to be broken with increasingly sophisticated technology, and it is imperative that your agents grow alongside this. You could have the most advanced solution on...
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