2014 Top Insights for Legal Executives

2014 Top Insights for Legal Executives

2014 Top Insights for Legal Executives

Given the changing impact of information, traditional monitoring processes and technology advancements alone no longer deliver effective identification, management, and prevention of business risks. This change demands the need for early detection and rootcause analysis. Learn how: http://www.cebglobal.com/topinsights

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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