2014 Top Insights for the World's Leading Executives

2014 Top Insights for the World's Leading Executives

2014 Top Insights for the World's Leading Executives

CEB is helping executives and their teams address the five critical areas of change that have significant implications for organizations worldwide. Learn how: http://www.cebglobal.com/topinsights.

By Vocalcom

5 Ways Live Chat Accelerates Sales and Customer Satisfaction

Customer service and sales have taken on new forms in modern times with the rise of omnichannel business practices, and customer channel preferences are constantly shifting. Social media engagement may seem the dominant trend in customer service these days, but live chat continues to prove its significance as an on-demand channel. Econsultancy reported that live chat has the highest satisfaction...
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