3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

Service providers are moving fast to meet consumers' insatiable demand for connectivity and content. But as they transform their networks and launch new services, legacy systems and process complexity impede their progress. Join us to learn how mobile and industry-specific cloud applications can help IT professionals innovate faster, help sales teams and channel partners capture bundled orders for complex services, and equip service agents to efficiently address billing and service inquiries. Vlocity Industry Cloud Apps are built entirely on the Salesforce1 Platform.

By Vocalcom

A Closer Look at Why Complexity is Today's Biggest Multi-Channel Challenge

If you’re involved in the contact center industry, you’ve most likely heard the customer request for multi-channel customer service; however, 40 percent of companies aren’t hearing their customers clearly. According to Econsultancy’s Multi-Channel Customer Experience Report, 40 percent of organizations say that complexity prevents them from improving their multi-channel service or from considering more advanced call center applications, solutions and...
View Full Article