3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

Service providers are moving fast to meet consumers' insatiable demand for connectivity and content. But as they transform their networks and launch new services, legacy systems and process complexity impede their progress. Join us to learn how mobile and industry-specific cloud applications can help IT professionals innovate faster, help sales teams and channel partners capture bundled orders for complex services, and equip service agents to efficiently address billing and service inquiries. Vlocity Industry Cloud Apps are built entirely on the Salesforce1 Platform.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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