5 Best Practices in Data-Driven Selling

5 Best Practices in Data-Driven Selling

5 Best Practices in Data-Driven Selling

In this 1to1 Webinar, Don Peppers, founding partner of Peppers & Rogers Group, and Jonathan Gray, vice president of marketing for Revana, examine progressive approaches to data-driven sales that mesh with the needs of both B2C and B2B customers. They also explain how these techniques can help increase conversion rates and other key business metrics.

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Top Two Social Media Mistakes Every Contact Center Manager Should Be Aware Of

We’ve all heard horror stories of companies who took to social media with good intentions, yet damaged their brand and made a dent in customer loyalty because things somehow went south. These types of tweets and posts make our eyes widen and mouths strain downwards as we scratch our heads wondering what thoughts went through an employee’s head before hitting...
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