5 seconds to change lives of every customer! Future of marketing - keynote speaker

5 seconds to change lives of every customer! Future of marketing - keynote speaker

5 seconds to change lives of every customer! Future of marketing - keynote speaker

How the web is making customers impatient. Future of call-centres and web marketing, e-commerce and online trading. Patrick Dixon is a Futurist, and keynote speaker on wide range of global trends.

By Vocalcom

In the World of Contact Centers, More May Not Be Merrier

We’ve all heard the saying, “the more the merrier.” In the world of the contact center, though, this phrase is often met with more than a little ambivalence. For example, the more customer loyalty you have, the better; however, the more systems your company operates on, the worse. That’s exactly what happened for one client of ours – teleservices provider...
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