5 seconds to change lives of every customer! Future of marketing - keynote speaker

5 seconds to change lives of every customer! Future of marketing - keynote speaker

5 seconds to change lives of every customer! Future of marketing - keynote speaker

How the web is making customers impatient. Future of call-centres and web marketing, e-commerce and online trading. Patrick Dixon is a Futurist, and keynote speaker on wide range of global trends.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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