A Day in the Life of Social Media

A Day in the Life of Social Media

A Day in the Life of Social Media

How powerful can social media be? Watch and find out.

By Vocalcom

How Are You Following Up and Acting on Customer Feedback?

With the exponential growth of Web-based interaction and the proliferation of the Internet, fostering customer collaboration should now be easier than ever. In this same vein, gathering feedback and complaints from customers interacting with your center software becomes that much easier; however, knowing this information isn’t enough. The most important aspect to customer relations is the responsibility of company action....
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