A Day in the Life of Social Media

A Day in the Life of Social Media

A Day in the Life of Social Media

How powerful can social media be? Watch and find out.

By Vocalcom

Three Major Disruptions for the Contact Center Industry

The call center is certainly not full of butterflies and rainbows. If it was, we’d collectively take a deep breath and move on knowing that our operations are being efficiently met. But this is the real world, and there are very real complications and disruptions that face the contact center industry – disruptions that you need to know. Let’s take...
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