A Day in the Life of Social Media

A Day in the Life of Social Media

A Day in the Life of Social Media

How powerful can social media be? Watch and find out.

By Vocalcom

The Versatility of Video for Optimum Customer Engagement

When it comes to delivering excellent customer service, brands nowadays have numerous channels at their disposal--some of which didn’t even exist a decade ago. Omnichannel strategy has gradually become the rule rather than the exception as a competitive differentiator among brands, with live chat rivaling social media platforms as a preferred customer engagement channel. And within the realm of live...
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