A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

Join us as leading industry analyst Kate Leggett of Forrester Research discusses trends in service and the implications to service organizations. Using primary research from hundreds of enterprise customers, she'll discuss the top 10 trends that customer service organizations must focus on to move the needle on customer service experiences.

By Vocalcom

Companies Paying the Price for Ignoring 'Do Not Call' Lists

Every telemarketing firm should be closely monitoring and reflecting its “Do Not Call” list while conducting business; however, if you’re not using the right telemarketing software, one or two callers can easily slip through the cracks. Because of this, a pair of companies recently found themselves having to pay steep fines – steep as in a combined amount of nearly...
View Full Article