A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

Join us as leading industry analyst Kate Leggett of Forrester Research discusses trends in service and the implications to service organizations. Using primary research from hundreds of enterprise customers, she'll discuss the top 10 trends that customer service organizations must focus on to move the needle on customer service experiences.

By Vocalcom

5 Tips for Using SMS to Enhance the Customer Experience

In modern communication, phone calls and emails continue to play a steady role in many people’s lives. However, the continuous shift toward faster communication has made social media channels more popular than ever, as well as the ever-dominant channel for quick communication: SMS, or text messaging. Portio Research found that people worldwide will send 8.3 trillion text messages in 2015...
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