A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

Join us as leading industry analyst Kate Leggett of Forrester Research discusses trends in service and the implications to service organizations. Using primary research from hundreds of enterprise customers, she'll discuss the top 10 trends that customer service organizations must focus on to move the needle on customer service experiences.

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The State of Cloud Computing in the UK

Though attention may be riveted on news of the latest addition to the royal family, studies from industry analyst Forrester Research suggests that those in the United Kingdom might be better served by directing their focus toward improving technological prowess. Recent findings from the top industry analyst show that only one-third of UK enterprises are employing cloud computing solutions. Forrester’s...
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