A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

Michael Facemire discusses the need for a new model for mobile design that focuses on the customer first at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Fifty Percent of Smartphone Users Prefer Mobile Customer Service Apps

Most people operate in an on-the-go society now. Think of your daily routine…how often do you think you check your smartphone for missed calls, voice mails, text messages, e-mails and push notifications? And that's just personal communication; many use smartphones now to keep track of their daily tasks and personal activates, to take photos, for entertainment and much more. In...
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