A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

Michael Facemire discusses the need for a new model for mobile design that focuses on the customer first at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Troubleshooting the Current Customer Service Experience

Those entrenched in the customer service space are always looking forward to the next best way that consumers can be helped and assisted. Having said that, let’s take a look at some of the ways that problems in the customer service experience can be addressed and any future mishaps that can be avoided. Implement a Multi-channel Customer Service Experience It’s...
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