A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

Michael Facemire discusses the need for a new model for mobile design that focuses on the customer first at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Digital Convenience and Hospitality Can In Fact Co-Exist

One criticism of the Internet and – more generally – the hyper-connected digital world is that it’s impersonal, anonymous and, oftentimes, lacks in customer service. While visiting mom and pop businesses is great for the local economy, one reason often cited for sticking with an analog shopping experience is because of the stellar service received. We are now finding, though,...
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