Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Join us to learn how you can accelerate user adoption of Salesforce within your organization and gain the ability to effectively communicate with users directly from within the Salesforce1 Platform. Cognizant will demonstrate how to improve all facets of Salesforce applications usage using KnowledgeNow (KN), a communication platform from Cloud Coaching International.

By Vocalcom

When it Comes to Optimizing Your Predictive Dialer, Customization is Key

If companies want to make the most of their employees’ time and energy when it comes to customer service, a predictive dialer can be an extremely useful tool. However, merely having access to or utilizing a predictive dialer doesn’t necessarily guarantee success. It’s important to make sure that this tool isn’t used as a substitute for the customized service experience...
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