Admin Keynote Recap

Admin Keynote Recap

Admin Keynote Recap

This year we had our first ever Admin Keynote! This keynote featured some super #awesomeadmin stories, exciting new features developed especially for admins, and celebrated admin superhero powers. Did you miss it? Now you can join us as we recap the fun with our admin superheroes, and share the fantastic demos from the keynote.

By Vocalcom

Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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