Admin Keynote Recap

Admin Keynote Recap

Admin Keynote Recap

This year we had our first ever Admin Keynote! This keynote featured some super #awesomeadmin stories, exciting new features developed especially for admins, and celebrated admin superhero powers. Did you miss it? Now you can join us as we recap the fun with our admin superheroes, and share the fantastic demos from the keynote.

By Vocalcom

Workforce Optimization: A Winning Strategy for Brand Success

While employees are the critical backbone of every company, customer service agents are the human connection between a brand and its customers. Entrusted with delivering excellent service and serving as brand representatives, customer service agents bear the important task of giving brands an authentic, empathetic voice with great skill and professionalism. Given the demanding pace of contact center life, agents...
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