Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Northeastern University has developed several student-centered applications on the Salesforce platform over the last 7 years. In this show, we'll focus on how the university has robust tools to support academic and co-curricular advising. Come learn how different types of advisors are using Salesforce to manage their student caseloads, including case management tools, customized notes, and online appointment scheduling.

By Vocalcom

7 Steps to Fixing Customer Service Issues

Customers want a great experience, and part of that experience means not losing time, money, and patience. Brands similarly value their time and money, but they must always have the patience to deliver their customers a great experience. Even with best efforts, however, difficult customer situations are sure to arise, and how companies handle these situations can mean the difference...
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