Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Northeastern University has developed several student-centered applications on the Salesforce platform over the last 7 years. In this show, we'll focus on how the university has robust tools to support academic and co-curricular advising. Come learn how different types of advisors are using Salesforce to manage their student caseloads, including case management tools, customized notes, and online appointment scheduling.

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Can IVR Destroy the Customer Experience? Press 1 or "Say Hello to Visual IVR"

When customers reach out to contact centers for support, they want quick and efficient service. As more and more contact centers strive to implement automation into their customer service strategy, one excellent advance in contact center software has been the innovation of IVR, or interactive voice response. IVR is a telephony system that uses either speech-recognition or touch-tone technology to...
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