Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Northeastern University has developed several student-centered applications on the Salesforce platform over the last 7 years. In this show, we'll focus on how the university has robust tools to support academic and co-curricular advising. Come learn how different types of advisors are using Salesforce to manage their student caseloads, including case management tools, customized notes, and online appointment scheduling.

By Vocalcom

Fifty-eight Percent of Customers Communicate with Companies via E-mail

Every customer-centric call center manager knows that digital channels are becoming increasingly popular for customer service. The prevalent use of smartphones, for example, brings the opportunity for individuals to contact others without actually speaking on the phone. E-mail is one such example of this. People who buy products marketed through e-mail are shown to spend 138 percent more than people...
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