Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Advising in Action: Ensuring Student Success

Northeastern University has developed several student-centered applications on the Salesforce platform over the last 7 years. In this show, we'll focus on how the university has robust tools to support academic and co-curricular advising. Come learn how different types of advisors are using Salesforce to manage their student caseloads, including case management tools, customized notes, and online appointment scheduling.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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