Affordable Care Act: Competing for Customers

Affordable Care Act: Competing for Customers

Affordable Care Act: Competing for Customers

Insurers that traditionally considered employers and physicians as their customers will now need to compete for consumers' business as well. Is your organization prepared to compete? What are the key factors to consider? Sponsored by TeleTech.

By Vocalcom

Driving Brand Success Through Customer Empowerment

When consumers choose to give a brand their business, they generally have many options. Whether it be an airline, a retail brand, or a hotel chain, companies should never lose sight of the fact that their customers are choosing them. This trust in a brand therefore deserves to be rewarded with exceptional service, and a key to its delivery is...
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