Age of Experience

Age of Experience

Age of Experience

Trends Reshaping the Future of Customer Service How is the Customer Relations industry responding in 2015 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? The Age of Experience Trends Report answers these questions and more, addressing the drivers of trends we are observing – evolving channels and customer experience expectations – and provides insight into methods for addressing the customer relationship evolution.

By Vocalcom

How to Make Your Brand Customer-Centric in 7 Steps

Delivering great customer experiences is a top priority for most any brand, but how many are truly considering the customer’s point of view? Many would argue that the key to delighting customers is taking a customer-centric approach and making sure that every step along the customer journey is tailored to their needs. Indeed, Deloitte claims that customer-centric companies are 60%...
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