Age of Experience

Age of Experience

Age of Experience

Trends Reshaping the Future of Customer Service How is the Customer Relations industry responding in 2015 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? The Age of Experience Trends Report answers these questions and more, addressing the drivers of trends we are observing – evolving channels and customer experience expectations – and provides insight into methods for addressing the customer relationship evolution.

By Vocalcom

Infonetics Reports Managed Cloud Security Market Will Reach $9 Billion by 2017

Hosted technology has been making great strides as of late in the call center space. Hosted call centers not only boast greater security, but greater uptime and lower Capex costs, seeing how the majority of physical hardware is removed from being on-site and is hosted by a third party service provider via the cloud. The latest news in the managed/hosted...
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