Allen Stone partners with Microsoft on Evolution of An Artist

Allen Stone partners with Microsoft on Evolution of An Artist

Allen Stone partners with Microsoft on Evolution of An Artist

Allen Stone is partnering with Microsoft to reflect on his journey to success in an “Evolution of An Artist” concert series. The unique series will recreate Allen’s rise as a live performer in Seattle’s music scene. Learn more: http://www.allenstone.com/

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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