Allocating To Meet Your Customers' Digital Demands

Allocating To Meet Your Customers' Digital Demands

Allocating To Meet Your Customers' Digital Demands

Lithium's Katy Keim keynoting at Forrester's Forum for eBusiness & Channel Strategy Professionals while arguing that clients are becoming more demanding because of access to technology but companies need to move faster to allocate the budget to meet these customers' demands.

By Vocalcom

So what is your Contact Centre New Years Resolution ?

As we say goodbye to 2015, and hello to 2016 we all make those New Years resolutions. Why not do the same thing for your Contact Centre? Contact Centres have ridden the recession and we've come out of the other side stronger, but has your technology stood still or moved with the times? Have you upgraded, renewed, or even reviewed,...
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