Allocating To Meet Your Customers' Digital Demands

Allocating To Meet Your Customers' Digital Demands

Allocating To Meet Your Customers' Digital Demands

Lithium's Katy Keim keynoting at Forrester's Forum for eBusiness & Channel Strategy Professionals while arguing that clients are becoming more demanding because of access to technology but companies need to move faster to allocate the budget to meet these customers' demands.

By Vocalcom

What Customer Service Improvement Projects Are You Prepared to Undertake?

Research is now showing that call center managers and decision makers are being more selective than ever when it comes to what customer service improvement projects they’re willing to undertake. This is pretty understandable; so far in 2013, there have been a multitude of top trends and opportunities made available that can help companies craft a solid roadmap for success,...
View Full Article