American Airlines' Social Service Soars

American Airlines' Social Service Soars

American Airlines' Social Service Soars

Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents.

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The Growing Adoption of Cloud Storage over Data Centers

The transition of data center storage to cloud storage has been increasing over the years as the presence of cloud storage has exponentially increased. Other than increasing availability, the biggest reason for this is simple logistics. Data centers are physically large and take a good deal of upkeep to maintain. Data centers that are company owned and operated were relied...
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