American Airlines' Social Service Soars

American Airlines' Social Service Soars

American Airlines' Social Service Soars

Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents.

By Vocalcom

Transform the Customer Experience with Vocalcom Cloud

Cloud computing has an ever-growing presence in the business world and has increasingly become the model of choice for contact centers. As a method in which massively scalable IT-related capabilities are provided like a service using Internet technologies to multiple external customers, the cloud contact center model offers numerous advantages in two principal ways: enhancing the efficiency of the contact...
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