American Airlines' Social Service Soars

American Airlines' Social Service Soars

American Airlines' Social Service Soars

Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents.

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Success in Telemarketing: Be Ready for Anything

In business, as in life, thorough preparation offers the best chance at success. Being well-prepared doesn’t necessarily guarantee victory, but it does ensure that when an opportunity presents itself, you are in the best possible position to take advantage. For the telemarketing agent, preparation means being ready with a response to any question that may be asked by a gatekeeper—the...
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