American Airlines' Social Service Soars

American Airlines' Social Service Soars

American Airlines' Social Service Soars

Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents.

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5 Ways CRM Software Empowers Seamless Customer Experiences

Managing customer data can be a challenge with the prominence of omnichannel customer service. More than ever, customers demand timely, personalized, and efficient customer experiences on various channels that brands can only deliver with the right combination of optimum technology, skilled agents, and savvy business practices. With contact center agents at the forefront of customer service, many brands consider the...
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