An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

Prioritize Key Customers with Predictive Dialer Software

Customers are constantly bombarding companies with questions. We know that this is old news (it has been happening since the dawn of time). The notable difference is that today, customers require and demand this immediate customer service through more than one channel of communication. In fact, the number of companies handling more than 25 percent of customer service inquiries over...
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