An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

4 Ways to Supercharge Contact Centers with Gamification

Employee motivation plays a large role in creating customer satisfaction. In contact centers, agents play an important role in delivering a quality customer experience and therefore need tools at their disposal for staying motivated and delivering their best. With the rising trend of gamification, agents can benefit from just that. Gamification is the practice of applying game thinking and activities...
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