An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

Are Too Many Managers Ruling Out Employees Because of Age?

There are two million more jobs in the workforce today than there were 15 years ago, which means there’s far more competition for available labor. Add to that all the temporary jobs that will soon become available to handle increased holiday demand, and the best employees will quickly be taken. In times like these, how can a company find the...
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