An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

Downtime and Disaster Recovery 101

There are countless aspects of running a successful enterprise; employee retention and satisfaction, customer relations, effective advertising and day-to-day operation, just to name a few. With so much to think about, it is possible that two of the more costly aspects – dealing with downtime and being prepared for disaster – might slip through the cracks. Electrical outages occur, Internet...
View Full Article
Questions?
We can help.