Analytics — Salesforce World Tour NYC — June 18, 2015

Analytics — Salesforce World Tour NYC — June 18, 2015

Analytics — Salesforce World Tour NYC — June 18, 2015

Analytics — Salesforce World Tour NYC — June 18, 2015

By Vocalcom

Why You Need CTI Screen Pops for Delivering Customer Excellence

The advanced kind of call center software that you’re on the hunt for should integrate multiple features. One component that’s especially beneficial is screen pops – a window that appears on a call center agent’s desktop that displays different information based on whether the call is inbound or outbound. A screen pop is able to appear on the agent’s desktop...
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